Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Hi try to print monthly statement but nothing coming up for click on bills

Hi try to print monthly statement but nothing to click bills and payments i am on website. How do I print bills

Unlink Account

I have 2 accounts assigned to 1 login.When trying to add, remove or upgrade devices this causes an issue as 1 account is my husband's and the other account is mine, orders always land on the wrong account or get canceled due to the names not matching...

Upgrading to SIM only - but 1 month rolling contract

I have more than one number on a shared account. 1 of the numbers is within the 45 day window for an upgrade. I want to upgrade onto a SIM only deal at this time - but I don't want to tie into a contract right now. I want to move onto a SIM only 1 mo...

Extend my bill

I need to extend my bill till the 29th

EE won’t speak to me

Can someone please tell me if EE are right in what they’ve told me on the phone?:I complained a week ago about delays with my order. Complaint handler looked into it and gave me a resolution. I didn’t accept and asked to be sent a deadlock letter so ...

Resolved! Paid bill no confirmation no services

Just paid my bill recieved no confirmation like usual my services are cut online it says lines are open till 9pm when I ring it’s shut at 6 I have no access to making calls my son is in hospital and I need to ring to make sure he’s ok!!!! I am absol...

Advice on process to upgrade a sim only contract please

I currently have a sim only business deal for a sim that is installed in a mobile router mounted inside a parabolic antenna fixed high above the roof of the building. This provides an Internet connection via WiFi inside a building in a remote locati...

Terrible Phone Plan

Made a contract with EE using their unlimited data, texts, and calls for £14 for the first three months deal, then £28 for the rest of the two year contract. (To begin with, this was not well advertised). Everything was fine in terms of connection bu...

Resolved! password

How do I set up a password online to allow parents to speak to EE on my behalf

Resolved! Lost concract

I lost my contract, I have a business account. I cannot put my phone number on my Ipad as I can only use it for internet. I pay my monthly bill, but the EE people can't find me by my address, name and birth, so I should stop paying the bill because I...