Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

EE GUIDES

Tried to contact an EE Guide through their message system. Automated message said about 30 minute wait, 1 hour later I gave up.Think I might stay with BT!!!

Estimated Bill

Any ideas why my estimated bill for next month is double what I usually pay but nothing will have changed - plan etc all exactly the same

No access to business account for almost a year - apparently effecting 1000s!

I have been unable to login to my business account via web or app since October 2023 (yes I'm using the correct ID and password) so am having to call EE every month for updates and request copies of my invoices to be emailed out to me. Keep being t...

Clarification on SIM only upgrade

I wasn’t interested in upgrading my device yet, so I opted for a SIM only deal. I’ve been told that this new contract has started, but haven’t heard anything about a new SIM card. Will I receive a new card or has my new contract simply transferred ov...

Resolved! Splitting a contract?

I'm the owner of a contract with my ex's mobile as an additional line. I want to split them so he can take over his own contract, and from reading other discussions it seems we both have to be present to call EE for this to be done.The issue I have i...

Resolved! How to download historical bills

How do I download historical bills from 6/4/23-5/4/24 thank you

Bill

Hi how much do I after pay on the 17th

Resolved! Does the 50% BT employee discount apply if I add a phone to my plan?

I currently have a SIM-only plan and I'm a BT employee, so I receive a 50% discount.Now, I'm considering purchasing the Fold 6. If I buy it from EE as part of a monthly plan, will my 50% discount be applied to the overall bill (SIM + phone)?

Resolved! Bill

Is there anyway of getting a Bill with new details on without waiting for it to be generated on the new cycle. Anyone I can ask?

Can you reduce premium rate limit?

So I've been struggling with some thing and I always find myself going all the way up to the limit on my premium rate billing. Per some advice, I want to reduce the maximum amount it can be used for to help me regain control of it but can't seem to f...