Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Billing

Changed from sky to EE and now I have had a big bill off sky but the callers that came around said I need to send it to them and EE will for it. Is this right

Resolved! financial difficulties

i need to speak to someone i cant get anyone on the phones, sitting for ages at a time is there an easyer way to sort stuff out?

Two year contract at an end. Why am I still paying for the phone.

Why am I still being charged the full amount as my contract has ended.

24month perk discount

Hi I’m on my husband contract and have a 24 month perk discount, but it’s only been 19 months and they say it’s expired and my text I got say can redo when I upgrade, 24 months hasn’t finished why have they took it off when it not been full length of...

Text asking to make extra payment?

Hi I’ve received a text this morning saying my usage has been higher than normal and requesting I make an additional payment? When I’ve checked my EE account my phone and my parents phones show no additional usage or charges? Is the text a scam??

Resolved! How do I get an invoice for my Device Payment Plan?

Hello,I need an invoice for the direct debit for my phone, I can find my bill for the data and contract but not for the device itself. In the "Your device" section I can see the payments made, but I can't download a PDF of the invoice / Receipt or bi...

Resolved! Wrong Sim Deal

I have transferred a number to EE and it’s has been with EE less than 48hours, I went in store to do this. So I took out a £20 ultimate data sim deal but after realised it’s not a Business Sim so I lose some benefits of it being a not being a busines...

Resolved! Changing direct debit details after my card was stolen

My revolut bank card was stolen and now I have to pay my bill. I want to change my direct debit account

Resolved! Airtime discounts

If I were to take out a handset on a 36m Flex Plan with an airtime discount will those discounts apply after the 24m airtime contract has ended? Just wondering if my bill is going to go up or will I continue paying the same amount.

Resolved! incorrect billing

I bought unlimited mobile sim package at june 1st for 21£ per month contract, I have been charged 21£ first month at june 6 , 86£ second month at july 7 , and today is july 9th, total misery, why i have been charged on insane amount on direct debit...