Error on sim only upgrade

JP162 · ‎28-01-2026

Upgraded sim only contract and selection was for rolling monthly contract which I selected but came through as a 24 month contract. How can I rectify this. Email has been received with order number but it is not being accepted online. Thanks

Northerner · ‎29-01-2026

Hi @JP162

You'll need to speak to EE CS on 150 about this issue.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎29-01-2026

Hi @JP162

You'll need to speak to EE CS on 150 about this issue.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.