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Paying my Bill

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Rangersmad70
Visitor

‎05-01-2026 01:32 PM

I am trying to contact EE to advise I am having financial issues and unable to pay my bills. I have no phone so cannot call anyone. Do you not have a webchat service any longer?

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Linzi_H
EE Community Support Team

‎05-01-2026 03:31 PM

Hi @Rangersmad70 

Welcome to the Community. 

We have a messaging service in the Help section of the EE app for Pay Monthly mobile customers. However, if you are having Problems Paying Your Bill, then you are best calling us directly to discuss the best next steps and any support options available. 

If you don't have access to a phone, then you're welcome to visit us in store, and the team will be able to help connect you to the right place for the best advice.

Linzi 

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Linzi_H
EE Community Support Team

‎05-01-2026 03:31 PM

Hi @Rangersmad70 

Welcome to the Community. 

We have a messaging service in the Help section of the EE app for Pay Monthly mobile customers. However, if you are having Problems Paying Your Bill, then you are best calling us directly to discuss the best next steps and any support options available. 

If you don't have access to a phone, then you're welcome to visit us in store, and the team will be able to help connect you to the right place for the best advice.

Linzi