Upgrade due- no option for all in one package?

Mills705 · ‎29-01-2026

My contract is due in February - EE have been sending me messages about upgrading for a while.

Logged in today to have a look at options.

Can we not just select a phone and then decide on a plan and have one monthly price now? Or is it hidden in the world of only speaking to someone?

Its so confusing looking at device cost and then looking at plan cost.

I just want the traditional - X per month for your phone with texts/ calls and data. Is this possible?

Matt_124 · ‎30-01-2026

In which case you have the option to choose to pay for your device over a 24 month period on Flex Pay so that the two are aligned.

You cannot upgrade to another device plan at the end of the Airtime minimum term if you still have the remainder of your Device to pay for, specifically to prevent the kind of problem occuring that you have mentioned.

It is all covered in this informational page here: https://ee.co.uk/help/mobile/manage-use/pay-monthly/flex-pay

I will not attempt to dissuade you of your opinions on the attitudes of a majority of the population to phone contracts - despite the available data showing a trend towards holding onto their devices for longer.

View solution in original post

Chris_B · ‎29-01-2026

@Mills705 To have that sort of contract where you build for the device and Airtime all in one you need to call customer support you cannot do this online or via the EE app.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

bristolian · ‎29-01-2026

Consumer pressure has resulted in FlexPay, with airtime & device-loan costs split, is the default for all new plans. Whilst I'm sure you have your reasons for wanting a traditional combined plan, the overwhelming number of posts on here prefer FlexPay.

Traditional plans are available reactively on request, via CS.

chistery · ‎29-01-2026

What's odd is I only have the option for the old style contracts when I log in and go to upgrade, not flex pay, so they are there for some online.

Matt_124 · ‎29-01-2026

Indeed, they are still there for those who have been deemed ineligible for Flex Pay.

For anyone who is Flex Pay eligible however, these are the only plans that show.

chistery · ‎29-01-2026

well thanks @Matt_124 for making me look like a bad credit risk 😂

Matt_124 · ‎29-01-2026

@chistery I'm speaking from experience – it's the same for me, wouldn't take it personally😂 (also not a credit risk as far as im aware lol)

Mills705 · ‎30-01-2026

Been offered flex pay when I rang.... I pointed out that offering a 36 month plan meant that I would be out of phone contract and still paying for a phone. The person couldn't understand why I was against it.

I am still haggling to get a deal I am happy with.

Matt_124 · ‎30-01-2026

Not sure what you mean by this either if I'm honest!

A Flex Pay deal is made up of a Device Finance component (Device Cost spread over 24 or 36 months on a Credit Agreement) and an Airtime component on a 24-month minimum term.

The device finance component is a schedule of payments to pay back the device cost, with advance payments or the clearing of this being allowed anytime after the first 30 days. Advance payments reduce your payment amounts per month, and clearing your balance means you will not be charged any further for the device.

The airtime component would roll on after the 24 month period (especially important to note for those taking the device over 36 months), as all mobile service contracts on EE tend to, so you would not be cut off from or left without service.

At the end of the 24 month airtime, you would be able to change your plan or move to another provider while continuing to pay for your device.

Mills705 · ‎30-01-2026

I am against being offered 36 months on a phone agreement where I am then tied into a 24 month airtime agreement. At the end of 24 months most people will probably be expecting to upgrade their phone and contract like they always have. If they do it then they probs will have 3 agreements for the next 12 months.

They should be aligned together.

Most people renew every 2 years - Keep them together and simple.