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Upgrade due- no option for all in one package?

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Mills705
Contributor
Contributor

‎29-01-2026 12:42 PM

My contract is due in February - EE have been sending me messages about upgrading for a while. 

Logged in today to have a look at options.

Can we not just select a phone and then decide on a plan and have one monthly price now? Or is it hidden in the world of only speaking to someone? 

Its so confusing looking at device cost and then looking at plan cost. 

I just want the traditional - X per month for your phone with texts/ calls and data. Is this possible? 

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Matt_124
EE Community Star
EE Community Star
In response to Mills705

‎30-01-2026 04:05 PM - edited ‎30-01-2026 04:22 PM

In which case you have the option to choose to pay for your device over a 24 month period on Flex Pay so that the two are aligned.

You cannot upgrade to another device plan at the end of the Airtime minimum term if you still have the remainder of your Device to pay for, specifically to prevent the kind of problem occuring that you have mentioned.

It is all covered in this informational page here: https://ee.co.uk/help/mobile/manage-use/pay-monthly/flex-pay 

I will not attempt to dissuade you of your opinions on the attitudes of a majority of the population to phone contracts - despite the available data showing a trend towards holding onto their devices for longer.