Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! How to download historical bills

How do I download historical bills from 6/4/23-5/4/24 thank you

Bill

Hi how much do I after pay on the 17th

Resolved! Does the 50% BT employee discount apply if I add a phone to my plan?

I currently have a SIM-only plan and I'm a BT employee, so I receive a 50% discount.Now, I'm considering purchasing the Fold 6. If I buy it from EE as part of a monthly plan, will my 50% discount be applied to the overall bill (SIM + phone)?

Resolved! Bill

Is there anyway of getting a Bill with new details on without waiting for it to be generated on the new cycle. Anyone I can ask?

Can you reduce premium rate limit?

So I've been struggling with some thing and I always find myself going all the way up to the limit on my premium rate billing. Per some advice, I want to reduce the maximum amount it can be used for to help me regain control of it but can't seem to f...

Bills oldee than 24 months

How do I obtain bills older than 24 months? Online they only go back to Nov 22 and I need the 2 years previous

Next bill

Why is my next bill estimated £103.68 when my phone is now cleared off?

Spend cap

Resolved! bill

hi, i made a payment before my direct debit and my app says its still due on the direct debit date but also on the main page it says bill paid? is this just a glitch or will they try to take my money again on the direct debit date. thanks x

BT bill plus EE bill broad

Why have BT just taken 92 pound for broadband and I have just changed to EE and they want 95 as well on the 20th