Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Contacting EE

Hi, I received a letter saying my payment had failed (i’m not sure how as it comes out the first of the month) it stated I had to make a payment online but everytime I tried to do so it wouldn’t let me and now I have been without wifi for over a week...

Resolved! I need to make a payment

Blurredspider

How I my meant to pay a bill when there is always something wrong with the app .

Resolved! Cancel my contract

Cancel my contract

Resolved! Cancel all spend caps

Please. No spend cap on anything money either of the phones on my account.

Resolved! Upgrade phone only?

Hi, I'm looking to upgrade but EE offer only "sim only" or "phone and plan". Can I upgrade my phone and keep the same plan/contact? Or can I buy a new phone from somewhere else and put my sim in a new phone?

Resolved! Outstanding bill

I was paying my outstanding bill of EE Sim through advantis.My ATM card has been changed.My bills pattern £20 per month.Please change my new card details.Last month i paid my monthly bill £20. My next bill will be on September 29th,but my old ATM car...

Sony unauthorised payments

Hi folks. has anyone recently experienced fraudulent activity on phones via Sony PlayStation and a company called Boko just received and ridiculous bill with 4 x charges within 1 minute to BSony.i have contacted Sony and it seems this is now very co...

Viewing upcoming bills

Did anyone actually find out how to view future bills, I'm pretty sure you used to be able to certainly cant find it now. This post shows 'solved' but not sure why as i cant see any resolution to the query. [Mod edit - title added]

Tablet

Dear Sir or MadamMany of occasions when contacting ee I expressed that though installing WhatsApp as a personal had told me to do so for the first time on a mobile phone yes it did work.But when battery and had gone and call would come through but a...