20 Months Without Bill - Multiple Calls, No Resolution

[jagsman1949]

I have not received a bill in 20 months since I moved to EE in spite of numerous calls, each time with the same promises that they would sort out the problem. My current contract expires in a few months and I Will not be renewing it. 

[Mod edit: Title Added]

[jagsman1949]

I'm in the same boat. Tried multiple times but got the same promises and no action. Then it occured to me thaIt surely the provision of an itemised bill must be part of the contract and therefore EE are breaking the contract.I also have a mobile contract with them but this is a 30 day rolling contract which can be cancelled without penalty. I plan on doing  this and see what they say.

[XRaySpeX]

@jagsman1949 : Nowt!

[JimM11]

@jagsman1949 If you wish to have an itemised bill, and as so posted out to you then call EE CS and have then set it up for you, it will cost you extra per month to do so, and same applies if that is requested for your mobile also.

[Peter_W · Accepted solution]

Good afternoon @jagsman1949, welcome to the Community. 

With EE mobile bills, inclusive calls won't be itemised as standard, but these can be requested at a charge alongside a paper copy of your bill.

Out of allowance calls will always be itemised as standard.

If you're struggling to view your bills, like @JimM11 mentioned you're best off speaking with our customer care team, and they'll be able to review your options for ensuring you're able to view these moving forwards.

Peter

[jagsman1949]

I don't want a bill posted out to me . I just want to access a detailed online bill. In spite of numerous calls and promises this issue has not been sorted out.

[JimM11]

@jagsman1949 Having no joy, raise a complaint, link below will get you to the web form.

Make a Complaint | Contact Us | EE

[Katie_B]

Hi @jagsman1949. 

Thanks for coming back to the community and giving us an update. 

I'm sorry to hear you still have not been able to gain access. 

Has our technical care team raised a ticket regarding this?

What was the last update provided?

Katie

[jagsman1949]

Apparently there is no legal obligation for them to provide regular bills. Like you I had a rolling 30 day mobile deal with them which I dumped and joined Lebara with a better deal.