New mobile contract

Denzil54 · ‎10-02-2026

Can anyone explain ee's need to take a £50 deposit on sim only plan?

Im currently feeling like im being ripped off. Signed up for a new sim contract on the 4th Feb and supplied them with my PAC code so that rhey could transfer my number over. Had a text back saying it would be done by 6pm on the 6th Feb, and they still hadnt done it this morning 10th Feb.

After much chatting with bots and customer service people that didnt have the authority to change it, I ended up doing myself.

Once I finally had my number transfered I could then log in to my account, only to find I had a bill generated on the 7th and payable on the 15th fot £65 , £50 of which is a previously unmentioned and frankly unnessercary deposit. Surely theres no need for a deposit when im already being billed in advance of usage.

Lesley_W · ‎10-02-2026

Hi @Denzil54

Welcome to our community.

I'm sorry that your first bill has come as a shock to you. While we don't have account access here on the forum, as @XRaySpeX has advised, this could be for roaming services.

If you don't need these services, or you want to check to make sure what the charge is for, you can give our team a call and they will be able to check this for you.

Lesley

View solution in original post

XRaySpeX · ‎10-02-2026

It'll be a refundable security deposit, possibly against roaming.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎10-02-2026

@Denzil54 you can’t actually ask for that deposit back if you call customer support. Or it’ll be refunded in 3 months time.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Lesley_W · ‎10-02-2026

Hi @Denzil54

Welcome to our community.

I'm sorry that your first bill has come as a shock to you. While we don't have account access here on the forum, as @XRaySpeX has advised, this could be for roaming services.

If you don't need these services, or you want to check to make sure what the charge is for, you can give our team a call and they will be able to check this for you.

Lesley