Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill

They send me the bill with wrong account number and account balance

£3 rise every month?

I was contacted in May to change from BT to EE which I did. I was watching an advert the other evening for EE which states from next year bills will rise £3 every month! That was never mentioned when I signed up - I certainly would not have agreed t...

Text msgs

I have received over 200 texts telling me I have reached my spend cap in 2 days can you stop this

I need an itemised bill for august 2024

Upgrade

I want to upgrade but not trade in my phone. Is this possible?

Resolved! Tech Add on in App

Hi guys. In April I got the Xbox add on. But it's never shown under the add ons tab in my app. I mean It would be so much easier if it did show and how long until paid off like phone contract does. I've been through all kinds of support. Is it just l...

How can I remove a Smart Watch from my bill that I no longer use

I recently upgraded my smartwatch, but my original one is still showing on my bill and still paying for it. How can I remove it?

How do I find my itemized bill for my mobile and broadband ?

I'm not that tech savvy, but all I can find are payments and dates. Because everything is paperless now, I have nothing to look through. I can't find them anywhere in my EE account online. If you can help, that would be great.Thank you Ismi

How do I get a VAT invoice

Please can someone tell me how I can get a VAT INVOICE for my EE mobile Bill, so that I can claim it via my expenses whilst working from home due to the lockdown?This is for a personal account not a business account, and the accountant will only acce...

Charity Sim Cards

HelloWe are a small charity working with disadvantaged young people to change there lives though sailing. Currently running from my own personal phone and data however we have finally got a donated phone and marine 5g router but now looking for suppo...