Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bundle phone contracts

Me and my wife both have ee sim only rolling contracts but both our phones need updating so I’d like to know if we can get a bundle contract for two new phones

Resolved! Flex Plan & Contract Plan

Spoke with someone in the upgrade team, she wasn'nt overtly rude but was very disagreeable and failed to answer the question....which is:Why are the two plans running at different lengths?The Flex Plan (device payment) is for 3x years, and the contra...

Resolved! Can I get my EE mobile phone bill by email?

Hello,Every month I have to login and download my EE mobile phone. Can I also get my bill by email?Can't find an option for this.Thank you.

Application error: a client-side exception has occurred (see the browser console

Hi All how can I get rid of this message I cannot see my bill for this month which was incorrect and I have spoken to the Guides who suggested it would sort itself out

Resolved! Hello

Hi, I already have the EE app, but I need to speak with someone. My device payment was taken separately from my main bill this month, which hasn’t happened before. Can you please check my account or connect me to an advisor?

Resolved! Re: Contact a human

My contract will expired in 30 days I am looking for better offers

Resolved! How to change my address and help with the payment

Hi, I have recently moved home from *************** ************************ I am struggling at the moment to pay my bill on my phone I have just recently paid for my Internet and having trouble paying for my phone bill at the moment it is costing me...

to pau my bill

Re: Unable to see any billing or statements

Yes exactly the same issue and I’ve changed bill 2 weeks ago now I’ve paid for the phone

Resolved! Cancelling the contract

I have moved out of the country and I paid my phone contract and the the contract ended in 3rd of November. Now I want to cancel the contract and disconnect my sim. But there’s is no option to do that. As it is impossible for me to call EE to do it.