Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Contract how do I know when I am out of

Resolved! Stop paying for the airtime plan when it’s paid up since last year

Hi..When I originally got my device and plan it was separate payments which is fair enough.The plan payment was on a 24month contract and was all paid up as of March 2024 but I have still been paying £35.80 for it every month. My device payment was s...

One Time Pin (OTP) Scam

In June, someone has fraudulently taken 3 mobile phone contracts in my husband’s name at the EE store in Woking.This only came to light when he received his July bill and it was referred to EE’s fraud team.The fraud team have basically said that frau...

I accidentally lost my phone

I pay my bill regularly. I accidentally lost my phone two months ago I explained my incident to everyone and EE called me a fraud. I have a policy on my phone which says I can use it four times in 12 months. And some guy who spoke to me last time wa...

Resolved! Upgrade and Flex Plan not an option?

Hi all,My 24 month contract comes to an end in September 2025 but I am now eligible to upgrade anytime and swap/trade in my current device. I've been looking at the Samsung S25 Ultra on an Essentials Plus package but it only gives the total amount, t...

Benefit of changing from BT broadband to EE broadband

I am a BT broadband user with Digital Voice and Full Fibre Broadband. My mobile contract is with EE. BT appears to be urging me to move to EE broadband. Why?

Resolved! EE Fraud Department contact details

Hi Is there a direct contact number for EE's fraud department? I would like to report identity theft done in my name last month. Thanks in advance.

Resolved! New 2 part contracts are a rip off and confusing

We have just come to the end of our contract 24 months and started looking for a new one only to find that EE have started this complicated rip off 2 part contract, 24 month data package with varying Mbps speeds and 36 month phone contract with an o...

Resolved! EE withdrawing contract offer

2 days ago, I called EE and agreed new SIM only contracts for myself, my wife and 3 children - all @ £10 per month. However, when I checked the EE app, it was showing as £29 per month each. I contacted EE via online chat that evening and was reassure...

Contracts & Billing

Forum Posts