Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16220 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26258 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 54219 Views
  • 57 replies
  • 13 Helpful

Resolved! Messaged 150 asking for itemised billing

Messaged 150 asking for itemised billing and received a standard response, NOT, repeat NOT, answering my request directly. Any more sensible suggestions - such as how to speak to a human being?

jimdar by Contributor
  • 356 Views
  • 2 replies
  • 4 Helpful

Resolved! Payment not processed but £ taken?

Hi, I paid my bill via Apple Pay, the screen on EE said payment not processed. However the money has been taken from my bank?will this be refunded to me? I am not happy to pay my bill twice and wait for it to be returned.

Sgabr11 by Explorer
  • 1471 Views
  • 5 replies
  • 2 Helpful

Resolved! Online chat

Hi all I am trying to contact ee thought there online chat. I can’t contact them through the phone .any ideas ?thanks 

Swann69 by Investigator
  • 319 Views
  • 1 replies
  • 2 Helpful

Resolved! Late payment 2 days

Hello everyone, I just noticed today, that my direct debit bounced (7/5/25), I have paid the payment manually on the app (9/5/25) when I realised, normally I pay it on time, we have a just had a lot going on this week visiting my grandparent in hospi...

Why has EE Billed me twice in one month?

I have been charged twice for my broadband on 22 and the 30th April? They are exactly the same amount? I cannot call EE, as seems to be the only option, how do I get in contact via EE or other online ways to get this rectified?@CustomerService Thanks

RossonEE by Visitor
  • 269 Views
  • 1 replies
  • 0 Helpful

billing

I have received an email saying I have an over due payment only had my phone for two weeks they are saying for a business account I dont have any business of any kind not even used my mobile yet