Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! My estimate bill for December is showing -1490 after I’ve just upgraded…

Please can someone reassure me as my estimated bill for December is -1300.. I’ve just done an upgrade but does this mean I’m going to get a bill for 1300 next month

Resolved! I want my contract on my sim stop

Stop my contract

Resolved! Please complete my contract

Hi please complete my contract

Resolved! 12th oct sent message STOP ROAMING PASS AND YES

And stoll got charged £25 on nov billGot a bill for 34 so ill pay 9 as usual

Moved out, cancelled EE, now I cant seem to pay as it doesnt recognise my acc nr

Moved out, cancelled EE, now I cant seem to pay. I call the number, but it asks me to input my broadband account number, and when I do, it doesnt recognise it. However, there is a bill outstanding and I am still able to log into my account...I dont h...

Resolved! cancelling 1 of 3 contracts

I have multiple contracts with EE, one being my partners handset and phone plan. Now I don't want to leave EE as I have been with the for over 10 years. However, due to a relationship breakdown I do want to cancel my partners contract one year earlie...

Changing ownership of contract - upgrade before or after?

I plan to change ownership of my contract. Its currently under my mums name as it has been for years and I now want to transfer it over to my husbands account. I'm currently due an upgrade and I'm unsure whether to do this before or after the change?...

Charge to bill

Can anyone help please? I am trying to add my mobile number for charge to pay with my Apple account but it just says there may be a billing issue with your mobile provider but I don’t have a spend cap or anything on my account?

Resolved! Roaming abroad pass but still being charged

I have the EE roaming abroad pass as an inclusive extra when I go to check roaming countries it says I’ll be charged £2.47 but says I have a smart plan and can chose to add a pass when I do this it says my I already have the pass Confused as to why ...

UNBAR

Apparently I have a third party Block on my account. Although I have UNBAR it. It seems to have but the bar back on