Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

no access to online bills

no access to online billsMonths now and we still cannot access our bills either online or via the app. We are a small corporate with 10 handsets.Hopeless - hours now waiting to speak to someone who can sends us a link so we can see our bills. How can...

Disgusted as an existing EE Customer

I was with BT for several years and was offered a better deal with EE with my broadband and TV package which is the top priced package.This weekend I saw a deal of £29-99 for broadband to new customers.i am paying £46-99 for the same deal so £17 a m...

Natwest and paying your bill from EE - 18th Dec 2024

I just used the EE app on my smartphone and tried to pay my bill by manually typing in my debit card details. This was a new card and I needed to enter the details before I could pay (you can choose to save the card later on).I clicked pay and it sai...

Resolved! One off charge

Hi can I get help ?Apple Watch Ultra sent back within the 14 day cooling off period. Text today confirmed line closed.I have now seen my future bill has a one off charge of nearly £1000 which I assume is for the watch.This is obviously an error as I ...

30 Day Multiproduct SIM change plan

Hi, I have a 30 day multi product sim I took out in December, I'm looking to change this to a different plan but am unable to do this online and have been told twice now that the 30 day sims cannot be changed for the first 6 months? Wanted to check i...

Pay by mobile

Is the pay by mobile service down at the moment I'm tryingvto purchase something on xbox but it keeps saying there was an error I have removed my spend cap but its still not working

Unknown transaction on account

I have noticed on my bank accounts transactions most months for £80-£100 and says EE Ltd0845 4215000 no idea what it is. Anyone had similar not my mobile and have nothing else with EE

Resolved! Refund

I changed to pay monthly and was refunded 15 pounds how can I see this refund

Resolved! Can I leave EE with an outstanding second line

I have expired my 24 month mobile phone plan with EE and have an additional line (headphones) which I took out a few months ago And am paying monthly (along with phone bill). (6 months left on headphones) If I choose to leave EE with my phone now wi...

Upgrade Bill incorrect

I upgraded in store 2 weeks ago and agreed a new broadband deal and mobile deal. The mobile deal I agreed was for £51 per month but I’ve been charged £59 per month. I have absolutely no proof though that this is what I signed up to. Is there anything...