Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill

I need help

Resolved! My bank account close I want to change my bank account for direct debit

My current bank account is been closed I want to change my bank details

Resolved! Contract end date

Hi I would like to know my contract end date thx

Resolved! Discount Code

I have just received a 20% discount code to reduce monthly bills but I can't seem to find how to apply it online?

Call from EE from "private number" offering new SIM and reduced cost

Hi All,I am always wary of calls out of the blue, offering better prices and services... call me a sceptic.EE just called today, out of the blue, from a "private number" offering a reduction in my monthly bill and a new SIM card (same number), which ...

Resolved! Contract Ended, Paying Full Price

My contract ended on 5th Jan, and I took out a new contract with a different provider on 3rd Jan. I used the text service and it said the amount I would have to pay if I left now was something like £8. I transferred my number over to the new provider...

Crap service

How the f**k can EE still be trading???They refuse to speak to customers!They refuse to send out bills!If the DD is 1.2 seconds late, they send in the debt collectors!F**k**g disgrace.

Resolved! Missed bill

Hi my bill was due around Christmas time unfortunately I didn't have the money at the time of my bill i completely forgot. They tried taking it out again 7 days later and I've still not got the funds as of yet.My question is do you think they will cu...

Resolved! Applying for a new contract

How can I apply for an EE contract for the first time?

same - security deposits, itemised billing charges - none mentioned in the (long) call it took to sign up - now many calls to get it all resolved/removed