Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! update

Hello, I have upgraded today but they say they need me to phone. I am unable to do this due to anxiety and mental health issues currently. The upfront cost has been taken. Will this be refunded or will I loose it? Thank you

ACCESS TO INVOICES....

This is getting beyond a joke now! I still can't access invoicesI have followed what has been suggested & still no access! PLEASE HELP

Why is my estimated bill £998 over my bill - due to account charges?

So I looked at my estimated bill and there says there's account charges of £998 added on showing an estimated total of £1,350 when my bill is usually around £210-£260 each month

Resolved! Bill issue

Hi there was a mistake on my bill last month and my husband undercharged I rang ee spent ages going through it the young lady said she had put noted on both accounts to say I had rang and we wouidnt be charged the exstar.it was your fault not mine we...

Uograde problem

I recently upgraded my phone and contract 2 months early via an invitation text link. I did it online and there was no mention of a trade in at any point in the process. I rang ee after the upgrade to check I didn't have to send the phone back and I ...

Resolved! Billing

Hello, I have recently changed over to a ee business sim only contract back in August. Why am I still unable to link my phone to my account. I have contacted ee on numerous occasions to be told that our technical people are working on the issue. I am...

Phone cut off

My phone got cut off yesterday and yet my bill is due 23rd Dec - have paid yesterday via the web (come out of the bank) and it’s still cut off and saying I haven’t paid on the app. Tried to log in to my account on the website but it’s showing an err...

Complain

I’m very disappointed on EEs handling of my billing complaint and overcharging. They promised a supervisor was handling it refusing to talk to me and with impudence added late charges to my account. That not sufficient for them blocked me and sent an...

Why charged £7 for 2 x 34second calls?

EE

Hi,I was told my account would be credited due to an on going issue and would be used to pay towards my next bill but I cannot find it how long does it take for my account to show credited balancethank you