Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Changing provider

Hi is it possible to change provider but continue to pay EE for my handset. .

EE has been stealing money from my bank and their staff coming to door steps

They have ruined my peace of mind due to so many red flags. I now want to leave EE and they are threatning me with the termination fee. any legal help?

Resolved! Are you Ee company? I am your customer. You are a fraudulent company. My bill wa

Are you Ee company? I am your customer. You are a fraudulent company. My bill was 120 and now it is 140. And the network is worse than all of your C's. The networks used are better. Than your networks. Always miserable. There is no internet and we pa...

Bill

Hi guys, my ee bill was meant to go out in a few days but I have paid early as i will be cashing out the funds remaining and using elsewhere and didn’t want to to miss or have to remand for payment. is it possible this is able to do so as when my bil...

Resolved! how can i find out if my EE pay monthly handset contract or SIM-only plan was be

how can i find out if my EE pay monthly handset contract or SIM-only plan was before 7 July 2021

Resolved! Account has been wrongly cancelled

I added my son to my account was told to collect SIM in my local store on a certain date, went in no SIM had been delivered (this was a Friday) was advised to come back on the Tuesday. Returned on the Tuesday no SIM arrived but the sale assistant cou...

Resolved! Itemised bill

Hi I would like to find out how I go about getting an itemised bill please?

Resolved! Mobile bill

Hi how can pay the bill please

Resolved! Billing

Hi I would like to change the date of my direct debit I've tried doing this online but for some reason it won't let me just got my new device today.

Resolved! Complaint

Hellodo you have email for complaints as EE has been driving me mad by taking large sums £699 - £900 from my bank account using the direct debit details. I'm a pensioner and dont understand why I keep having to raise indemnity to get money back. It's...