Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Understanding upgrade information

I've been told I'm eligible for an upgrade. Contract end date is November time.Go through the process, get to the terms and conditions and see the following wording:'This is a new contract in addition to any other devices on my account '.So does this...

Renew contract before it ends

I’m currently in a 24-month SIM plan and still have 18 months left. But I found some more cheaper plan which fit my needs, can I change to a new plan and cancel the old plan? Is there any costs to cancel the old plan? Thanks!Michelle

Resolved! If i leave EE

Hello allI'm thinking of leaving EE however I'm on Flex Pay with a Tarriff separately.What happens if I decide to pay off my Tarriff earlier but comes to an end in March but device payment has another year to go.Do I have to pay off the Device and Ta...

Resolved! Upgrade contract

Hi,how can i upgrade my contract for a new phone without flex payments,just to renew the contract,as is no option on the ee website or the app

Resolved! Billing

I am really really upset. I have been completely overwhelmed. I've tried contacting EE for weeks and not been able to get through to anyone. They have now cut off my contract altogether and I can no longer access the live chat to speak to anyone. I n...

Resolved! claim insurance

I am writing to express my concern regarding my ongoing insurance inquiry. It has been four days since my initial contact, and I have yet to receive a clear response or confirmation regarding my case. Each time I call, the operator informs me that th...

Invoicing

Is anyone having trouble downloading and printing invoices? This problem has been going on a while now.Many thanks in advance

£306.68 in refunds still waiting for refunds.

So because EE's 36monthly repayments were giving errors earlier in December i have £200 in refunds waiting (they were debited from my account on the 13th and 16th December). This was because I had given £100 as an upfront payment. But becasue of the ...

Resolved! Downgrade

Hey guys, my contract ended in May 2023 and since then I have a simple monthly direct dept, which I would now like to change to be pay-as-you go. How can I do this?

Resolved! Flex pay

I’m new to EE so don’t really understand it all but with flex pay. When I got paid at the beginning of this month, it come out of my bank and then got send back straight away, and did it again today, says EE device payment and then soon after Returne...