Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

New contract changed to new owner

I stupidly done a family member a favour and got a contract out in my name for him while his was living close by to help him out. He has recently moved Miles away and taken the contract with him and is refusing to pay me the bill as comes out of my b...

Incorrect overcharge billing

Appalling service and reading the posts I’m not the only person! Have emails to confirm refunds but nothing through 2 weeks later and still overcharging me! I daren’t use my landline due to extortionate charges…disgusting…I should have stayed with BT...

12 month contract?

Has EE stopped 12 month contracts? I time my renewals carefully so I renew just before the annual price rise.If so it's a sneeky way of ensuring at least 12 months worth of annual £1.50 increase and quite likely would subjected to 2 x increases so £3...

Upgrade

can someone call me regarding an upgrade. Waiting on hold so long!

I want to speak with someone about my contract

Hello i want to speak with someone about my contract , how many month I have left and why always they take from me a lot , I am a bit confused about that

Resolved! Change direct debit date

Resolved! How long after a return before I can Upgrade?

Just returned a click & collect contract phone to the store; how long will it be before my plan reverts and I’m able to upgrade again?

Resolved! After contract end

Hi. My contract ends. So, I'd like to stay with my phone number but I don't want to make any upgrade. I just want to pay as I go. I want to by without any plan. What I shoud do?

Terminate

Good evening, we have been trying to terminate the service, however, EE has made this extraordinarily difficult, more than nearly any other service we've utilized. We simply wish to conclude this package so we are no longer charged for a sim card we ...

Resolved! EE debited extra this month

Ee app not working they took extra debit from the account