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Upgrade with Friends & Family discount

NiJoCa
Investigator
Investigator

‎27-03-2025 03:08 PM

I want to upgrade from a 12 month SIM only plan to a contract with handset (or also considering 24 month SIM only plan). I currently have the 30% friends & family discount applied to my 12 month SIM only plan. How do I make sure that I am upgrading to contract that will keep this discount on my line? I want to upgrade online, not in a store.

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎27-03-2025 05:56 PM

Hi @NiJoCa 

You cannot. You might need to have the person who you obtained the code to reapply it. 

I would add you can only have one discount on your account.

Thanks 



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0 Helpful
NiJoCa
Investigator
Investigator

‎28-03-2025 10:27 AM

Thanks for your reply. Is that a new policy? I have always been able to upgrade and keep my F&F discount in the past. I have had it for nearly 15 years.

0 Helpful
Lesley_W
EE Community Support Team
In response to NiJoCa

‎28-03-2025 12:56 PM

Hi @NiJoCa 

Friends and family discount should carry over as long as you select a compatible plan. If it is carrying over, it would show in your basket.

Lesley