Billing/Direct debit

[Della34]

I paid my bill by card payment before my direct debit was due- EE has still tried to take the amount even though my bill is paid, I have also recieved a message saying that they will try again in 7 days but the bill is already paid! I cant afford for this to be taken out of my account again! Please help!

[Linzi_H · Accepted solution]

Hi @Della34 

Welcome to the Community. 

If you ever want to pay your bill before your Direct Debit due date, please call our team directly to let them know. This way, they can look to put a hold on your Direct Debit payment so you don't end up potentially paying twice. 

If you call us our team will be able to advise the best next steps. 

Linzi 

[XRaySpeX]

If you have a DD in operation you shouldn't make a manual payment on or soon after your billing date. It is then too late to stop the DD being auto taken in full. Even if the DD fails the 1st time of asking it will be auto attempted again about 7 days later. Now the extra will be used as credit against your next bill. It won't show on your a/c until the next bill.

[Della34]

The payment was plenty before the DD date, the bill is showing as paid on
my account also

[XRaySpeX]

I said "billing date", not "DD date". There's 7 - 10 days between them.

As DDs are almost invariably successful the EE billing system assumes that when the DD is sent to the bank that it will be successful & therefore marks it as "paid" straightaway.