Contracts & Billing

All discussion around anything related to EE billing or contracts

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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14619 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25069 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 50473 Views
  • 55 replies
  • 13 Helpful

Resolved! change direct debit

Hello, my bank account has been blocked and I would like to change the direct debit to another bank, how do I do it? thanks.

All Rounder Apple Watch Promotion Doesn't Work

I upgraded to All Rounder on November and discovered I can get 100% discount on my Apple Watch contract. I called EE and sign the documents but nothing happened in November. I called EE today and spend 1.5 hours. Once My line dropped after 45 mins. A...

Panda5432 by Valued Contributor
  • 328 Views
  • 4 replies
  • 2 Helpful

Resolved! All rounder not really all rounder

I switched from Android to Apple and month contacted EE about my watch and phone plan and cancelled my watch plan as it being on android and not compatible with Apple. At the time I enquired about the Apple Iphone All-Rounder and was told this includ...

walkerx by Skilled Contributor
  • 2165 Views
  • 12 replies
  • 3 Helpful

Resolved! Option to upgrade removed

I am coming to end  of my contract and been looking to have an upgrade. I've already spoken to someone in an EE shop as well as over the phone with regards to my upgrade options but since then apparently on the EE app I soon will be eligible for an u...

Dunks91 by Established Contributor
  • 315 Views
  • 3 replies
  • 3 Helpful

Resolved! Help with monthly billing

i spoke to an operator on the phone and he said he’ll be able to help me regarding my monthly payments but when i call 150 to pay half it says i have to pay a minimum of £105 to re activate my account but he agreed £80 on the phone can someone call m...

samdee4 by Investigator
  • 437 Views
  • 8 replies
  • 4 Helpful

Resolved! Contract ending

My contract is ending and I have a better offer from another provider. What is the correct procedure to inform EE of my intentions please? Simon. 

Simonhul by Explorer
  • 248 Views
  • 3 replies
  • 3 Helpful