Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Billing

HeyI need my statements since April 2023. I can't find any options for downloading or saving them.

Insurance claim

Hi, I made a claim on my insurance for damage cover on monday (22nd Jan) it was accepted and was told that DPD would be in touch about delivering the replacement phone which would most likely be on tuesday (23rd Jan) so to make sure I was free. I ha...

Flex Pay - Paying Extra

I am about to upgrade and will be moving onto Flex Pay. It says you can pay off extra some months towards your phone contract. Does this mean that your remaining payments are reduced to balance it out, rather than the contract being shortened?

Monthly Charge

my bill date is 2nd every month and I got charged on 10th and 18th this month. why is this happen also I switched to esim bc im afraid if i have some problems on my physical sim card, i told the staff i will go abroad and live in asia for at least 1 ...

Resolved! Bill to high

My bill is so high compared to other companies can I ask for my tariff to be changed even tho im in a contract as I don’t use most of my plan

Mum's contract?

Hi, I have power of attorney for my mother who has lost capacity. I now need to cancel her phone contract that she's had for over 10 years, so can I just cancel the direct debit to cancel the contract? I'm assuming there's no tie ins at this stage n...

Resolved! Old bill

Hi does anyone know I can get a bill sent to my address I’m not with EE anymore though

Resolved! Statements

How to cancel paper statement

Excess charges

having just paid the most recent bill that includes usage for November and December, why am I now being told that I gave to pay additionally, for your errors/ omissions ?

ITS NOT JUST ABOUT SELLING PHONES AND PACKAGES!!!

why have a manage tab on your website/app that doesn`t let you access your account, statements, itemised billing??look after your customers, or lose them. You charge enough!! Terrible website!!!!!