Contracts & Billing

All discussion around anything related to EE billing or contracts

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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16555 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26478 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 55209 Views
  • 69 replies
  • 14 Helpful

Resolved! Contract Change

Hi there my bill went up and i am nearly paying £120 a month for tv and broadband, it shows on the EE website that you are subject to a extra increase each April which is always stated however now in the small print it says there will also be a 5% ch...

Johngking by Contributor
  • 320 Views
  • 1 replies
  • 3 Helpful

Resolved! EE flex plan

Hi I need some clarification. Today in store (Meadowhall) i upgraded my device to the iPhone 16 pro max, I paid £100 upgrade fee and traded my old device in. The full works plan was £83 a month for 3 years so I took this option. I signed something (I...

Llldldld by Investigator
  • 372 Views
  • 3 replies
  • 8 Helpful

Resolved! SIM only

Can I add a pay monthly SIM to my account for my son 

CTID69 by Visitor
  • 278 Views
  • 1 replies
  • 3 Helpful

Resolved! App wont accept details

Hi, I can't seem to access my account via the app. It states there is account recognised from the account number but when I go to add details to set up the account number isn't recognised.Is the billing account number different? Also can't find landl...

Tom3459 by Visitor
  • 260 Views
  • 1 replies
  • 1 Helpful

Direct debit

Direct debit was taken last month but not this month.I have checked my bank and it says its set up.Had a text to say I need to pay.Why is this? 

Redellis by Investigator
  • 383 Views
  • 6 replies
  • 6 Helpful

Resolved! Can I request a duplicate/copy of my newly phone contract?

Hi all, Is there a way to request a new copy of invoice for a phone bought in september 2021  from EE ? I'm asking because i don't have the original paper and i need it to prove that phone is still under 24 months warranty.  In uk the phone is shown ...

matrixn by Explorer
  • 1356 Views
  • 5 replies
  • 3 Helpful

not getting what is advertised

I bought EE unlimited sim plan , which provides Apple Watch unlimited data shown in advertisement . Now EE customer care says we can't provide you the watch connection as your credit history does not allow . Why would they provided me the sim in firs...

Neeraj216 by Investigator
  • 443 Views
  • 5 replies
  • 5 Helpful

Resolved! Early upgrade

I have 22 days left of my contract, my latest bill is due to go out tomorrow. If I upgrade now, will I be paying for both my current and new contract, or will they balance themselves out/ get a refund for my current (assuming it’ll still go out tomor...

DaniiB by Visitor
  • 309 Views
  • 2 replies
  • 2 Helpful

Can't pay my bill keeps getting refunded

I have tried to pay my bill at least 7 times each time keeps getting refunded back into my account. Receive a message saying sorry this payment didn't go through I need urgent help as my deadline for my bill is after tomorrow its a bit of a coinciden...

Hm244 by Explorer
  • 1310 Views
  • 5 replies
  • 4 Helpful