Trouble accessing invoices online (multiple browsers)

[multiplephones]

Hi

Is anyone else experiencing problems when trying to load invoices, or accessing the plans tab? When I click on it, it doesn't return anything. It's like the links are broken. This has been the case for many days and it's happening on multiple internet browsers. Any idea what's going on?

[allensmail]

Yes same thing here, I sent a question yesterday they are trying to sort out why I can't get access but no luck yet, will let you know if they sort it out.

[fg76]

yep seems there are a few of us..

[GAVIN_SFL]

Yes, happening to me also - poor service for a business account. Last time I tried (August), it worked but seems to be broken now.

[IanGray70]

Same here - can't access any mobile phone bills online either. It looks like a broken link. It was working fine last month.

[johngun123]

I can't view my broadband bill either  but can view mobile bill.  It's been an issue for months now they need to sort it

[Leanne_T]

Hi there @IanGray70 @johngun123 

I am sorry you're unable to view your bills. 

Can you view the bills in the EE app? 

Have you been in touch with our tech guides and had a ticket raised for the EE account? 

Leanne 🙂

[multiplephones]

Hi Leanne

We do not use the app. Our accounting team use PCs to work all billing. We were on the phone the other day, but it took over an hour to get through so we're reluctant to call again. The person on the phone said there were known issues and therese were being fixed so we have been waiting to see if it's fixed.

Can you please confirm whether there is a broader technical ticket raised for this as we're under the impression it's not isolated to our account?

[IanGray70]

Hi Leanne T,

I don't use the EE app as it's not for my phone but for our business. I access the online account to view monthly bills on direct debit and download invoices so we can process them in our finance department.

It seems to be a wider issue and as noted, not an isolated occurrence. It was working fine last month.

Regards,

Ian

[Leanne_T · Accepted solution]

Hi @multiplephones @IanGray70 

Our business team will be able to check for any open tickets for you and let you know if there are any updates. 

Leanne.