08-10-2024 11:00 AM
Hi
Is anyone else experiencing problems when trying to load invoices, or accessing the plans tab? When I click on it, it doesn't return anything. It's like the links are broken. This has been the case for many days and it's happening on multiple internet browsers. Any idea what's going on?
Solved! See the answer below or view the solution in context.
10-10-2024 02:48 PM
Our business team will be able to check for any open tickets for you and let you know if there are any updates.
Leanne.
08-10-2024 11:45 AM
Yes same thing here, I sent a question yesterday they are trying to sort out why I can't get access but no luck yet, will let you know if they sort it out.
08-10-2024 11:47 AM
yep seems there are a few of us..
10-10-2024 11:26 AM
Yes, happening to me also - poor service for a business account. Last time I tried (August), it worked but seems to be broken now.
10-10-2024 01:12 PM
Same here - can't access any mobile phone bills online either. It looks like a broken link. It was working fine last month.
10-10-2024 01:29 PM
I can't view my broadband bill either but can view mobile bill. It's been an issue for months now they need to sort it
10-10-2024 01:57 PM
Hi there @IanGray70 @johngun123
I am sorry you're unable to view your bills.
Can you view the bills in the EE app?
Have you been in touch with our tech guides and had a ticket raised for the EE account?
Leanne 🙂
10-10-2024 02:27 PM
Hi Leanne
We do not use the app. Our accounting team use PCs to work all billing. We were on the phone the other day, but it took over an hour to get through so we're reluctant to call again. The person on the phone said there were known issues and therese were being fixed so we have been waiting to see if it's fixed.
Can you please confirm whether there is a broader technical ticket raised for this as we're under the impression it's not isolated to our account?
10-10-2024 02:43 PM
Hi Leanne T,
I don't use the EE app as it's not for my phone but for our business. I access the online account to view monthly bills on direct debit and download invoices so we can process them in our finance department.
It seems to be a wider issue and as noted, not an isolated occurrence. It was working fine last month.
Regards,
Ian
10-10-2024 02:48 PM
Our business team will be able to check for any open tickets for you and let you know if there are any updates.
Leanne.