Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Extra charges of bill

This is ridiculous since four months they charge me wrong amount of bill every time I call them they reduce my bill but this time I make a complain to omnibus and on few days I will call the citizen advice to send them legal notice because every mont...

Resolved! Need the March 2025 Invoice

When will the March 2025 bill / invoice be available online. Mine was supposed to be available from 7th March but it is not yet available to see in MyEE app/online?

Resolved! Payment

I need to make a payment

Resolved! Baffling suspension notice

Have received a suspension notice by post for an unspecified EE mobile number because of a supposedly unpaid £10 bill. Logging in online gives me no information about this.

Resolved! Trouble accessing invoices online (multiple browsers)

HiIs anyone else experiencing problems when trying to load invoices, or accessing the plans tab? When I click on it, it doesn't return anything. It's like the links are broken. This has been the case for many days and it's happening on multiple inter...

Resolved! EE app / Account

My EE app say Mobile account in credit, what does this mean

I'm 75 years old. I PHONED EE They said they said I would have a new contract and would pay no more than £12 they have charged me £24.34. Why

Resolved! overcharge

I have been charge for sending an image in a text five times when I only sent one photo. How can I get hold of EE to complain? I cannot find any way to contact them.

How do i make a complaint

Resolved! Billing.

I’ve paid my bill but it’s not showed up on the app. This is and hour later and still nothing. What do I do? I have the proof on my banking app.

Contracts & Billing

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