Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 8115 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 18242 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 35289 Views
  • 49 replies
  • 11 Helpful

Where to enter student discount code?

HiI have a 20% discount code from Student Beans and intend to use it to buy a 24M sim only plan. My issue is where to enter this code? It says 'at checkout' but the only potential place to add a code is on the 'Extras' page under the prompt "Got a gi...

No loyalty

Defaulted a payment on Thursday.Missed a call on Monday as I was at work. didn’t get home til 10.pm. Tuesday my phone got restricted. couldn’t phone nobody from EE to talk to them. just said pay up .  stuck in petrol station owing fuel. Couldn’t use ...

Resolved! EE

Hi, I’m on a contract with ee but I want to cancel my contact. Will I be able to pay it off in one go and will I not need to pay anything more 

CHLOE244 by Visitor
  • 252 Views
  • 1 replies
  • 1 Helpful

Resolved! improper billing

I made a contract for 30 days and I continue to be charged, even after that period has ended. 

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KST12 by Explorer
  • 275 Views
  • 3 replies
  • 2 Helpful

Resolved! 10% discount with EE & BT

Hi, as I have both EE And BT for my mobile and broadband services how can I get this discount added to my account?Many thanks in advance 

Hoss01 by Investigator
  • 1600 Views
  • 28 replies
  • 1 Helpful

Resolved! CHANGE MY POSTAL ADDR4ESS

I keep getting letters at my old address which are forwarded to me but I will not be renewing my forward as it will be two years that I have paid for this. I have gone into MY EE account and in the profile it only shows email address phone number pas...