Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

No EE contract but Gamepass still active

So being morally correct here and not wanting to have some unexpected bill when someone figures this out I'm trying to understand why my Gamepass perk is still active when I haven't had an EE contract since March 2024. Xbox account says subscription ...

Resolved! Downloading Invoices from the portal

I can no longer see invoices on the EE portal. I have tried chrome and edge but nothing is displayed. Has anyone else had issues? Any suggestion would be appreciated as I now have two standing order payments made with no invoice to process against ei...

Resolved! You do me nut in

Why is my bill saying £59.68 when I’ve payed it and on time ?? Also why have I still got £7 on there for late payment when I wasn’t late

Trying to renew my contract

I am trying to renew my mobile phone contract but Jeez!! you EE guys don't make it easy do you!!!!There is a message in MyEE that says my contract has expired. Why isn't there a big button right next to it that says "RENEW"?I have looked everywhere f...

Contacting

Have been trying to contact EE for over a week now to try and pay a bill. App is just loading for hours on end and not allowing me to move forward to live chat.

Ridiculously wrong extra charge

I have been charged with an extra call (what?) And an extra text (i never texted?) Total £1.09 for this month. But I never made any EXTRA call out of the contract except listening to my only ONE voice message that people left me? And I am in UK the w...

Resolved! Contract ended and now want cheaper tariff

Complaint Regarding Improper Service and Delayed Response

Dear EE Customer Service Team, I am writing to formally raise a complaint regarding the poor service I have experienced in relation to my lost phone report. On December 4, I reported my phone as lost. At that time, I was informed that my application ...

Contact EE

Need to contact EE in regards to changing my plan, as I have left the country but still want to keep my phone number for when I eventually return and because I have many accounts linked to my number. Haven’t been able to contact anyone via the websit...

Resolved! Change payment from direct debit to credit card. How do I do this please? I

I have a 2 year contract but want to pay by credit card so I get my points! Can I change from direct debit? Thanks and take care, Linda