Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Wrong device removed

I have recently come to the end of my contract and asked for the Samsung Galaxy Tab A7 Lite (which I was led to believe came with the phone but found out later down the line they were charging me for it) to be removed from my account as I was unable ...

Mid sold a contract

I have upgraded to a new phone on the new flex pay contract but I have since spoken to a ee advisor to be told because I have EE broadband I’m able to get my airtime for £10 a month instead of the £21 I’m now paying… the £10 is for unlimited everythi...

Phone bill

My bills supposed to be £57 a month and for the last 7/8 months I’ve been charged between £75-£85 can’t understand why it’s so high, I’ve never overspent on my data and I don’t have any add on either

No change in cost of billing post-contract?

I have ultimately made the decision to leave EE considering the price hikes every year and the scandalous prices that are offered to loyal customers of multiple years. What has solidified this decision is one of the latest texts I have had stating "Y...

How am I supposed to contact EE?

EE have cut me off due to non-payment of bill. Now, I need to pay this and get reconnected.Ironically, I cannot call because of the disconnection. And live chat has been removed from your website and is never available via the app.So, what am I suppo...

Invoice number

Please how do I get my invoice of my phone S24 Ultra.

Resolved! Doğurulama

Hello, I want to upload, but when I get to the last step, it asks for additional verification in the second step. I don't know what additional verification is. Can you help me with this?

Re: How do I access online chat

I want to change payment details on my ee account

Resolved! Student Discount - Question

Hi Just wondered if anyone can answer a question for me, I currently have a sim only plan with student discount.If I add Xbox Game pass which costs £12.99pm will that be charged at full price or will the student discount all be applied to that aswell...

Cancelling SIM contract within 14 days when purchased from a shop

Hi,A friend of mine in his 50s asked me to help him purchase a phone as it had been having problems with its battery and recharging and he was going to visit his parents for a few days and he didn't want any problems with the phone whilst he was away...