Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Over charging

Hi been charged £220 in calls though I in uk and only call Uk numbers. I have unlimited calls and texts and data. Thanks Sean

Resolved! Last day to pay bill tomorrow

Hi I have until morning to pay bill and then late fee will be added I have just gon3 to pay it but site is now down, how can I avoid late fee or suspended services, no live chat I been looking all day how to find it, Thanks

Resolved! Transfer Mobile Number

I’ve had my phone contract with EE in my mums name since I was 18 (money comes out my bank account) my contract term has ended and I’m now looking to buy a new phone outright and go onto a sim only deal but keep the same mobile number with EE. How do...

Resolved! Cancaelling my contract outside the UK

Hi, My contract is going to end in June 2025. I have left the UK and I want to cancel my contract. I cannot call 150 from outside the UK, therefore please send me a final bill. [Mod edit: Please do not share personal details as your posts are visibl...

Resolved! My last bill didn't arrive to my email address after I terminated the contract e

Hello, my last bill didn't arrive to my email address after I terminated the contract early. I was supposed to pay cancellation fee via direct debit but the card that had been used previously for conract payments is no longer available to me. I've le...

Resolved! Adding itemised billing

I want to get itemised billing pls

I have had exactly the same experience. £33.68 of extra charges to calls to 00160 483 10514.5 calls each lasting less than 2 minutes. None of these calls appear in my call log and the phone was with me at the times of the calls so nobody else could ...

Resolved! Spend cap not used and can’t send messages

I have not extra usage on my account, however when trying to send messages I get a message saying I have reached my spend cap . Any ideas how I can resolve ?

Bills not showing when I log in to my account

When I log in to my online account and click on billing, all I see are the menu's at the bottom and a blank white screen, no billing info whatsoever. I do this every month so to access my bill, which I pass to my accountant. Has something changed?

Friend's and Family

Hi I upgraded to a iPhone 15 pro max and at time of purchase was told I’d keep friends and family, yet after sale agreed I get a text saying it’s finished. My question is was the woman I just spoke to on the phone telling me lies or is it true EE no ...