Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Extra charges

How do I put a cap on extra charges

Resolved! rolling contract? what's the catch?

So I went in store as my phone contract is due to end, and this time I just wanted a sim only deal while keeping my same number and same phone. But was confusing because they said I could have a rolling contract for about £13 pm with unlimited calls,...

Anytime upgrade

My partner and I upgraded and both went on the same plan full works with anytime upgrade when ever I look on my account it says I can upgrade anytime but on my partners it's saying he can only upgrade at the end of the contract. We went for that plan...

Can i cancel my contract for my phone but i want to keep the mobile number

invoice request

Hi. Where can I get an invoice from for the direct debits taken for my sim only monthly contract please.Thank you

Re: Extra charges Charge for services outside your plan

I have a mobile on my account that my daughter uses. There is a £10.99 charge to other services. We aren't sure who. How can we find out?

Call of duty points brought

My son has brought £173 of COD points via my EE account can I get this refunded?

Resolved! I want to see numbers I called or text

Manage

Hi, I’m currently in Albania, I’m trying to link my number so I can see my bills and add on on the app but the code isn’t coming through, could someone help me

Unlimited contract

Morning everyone can someone just explain to me please last week i had a unlimited contract with EE they supposed to be charging me 13 pounds but from the first week they took 59 pounds on my bank account ???