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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 71434 Views
  • 73 replies
  • 15 Helpful

Resolved! Left EE but billed full amount

Hi I left EE with my mobile number pac code and my chromebook number stac code completing transfer on Friday 26th. I received 2 final bill amounts for early cancellation of approx £11.00.I've just discovered I've been billed the full amount of almost...

SR63 by • Contributor
  • 633 Views
  • 2 replies
  • 4 Helpful

Resolved! Changing account name but not banking details

HiI'm wanting to change an account to be in my name but not the banking details that are in the name of a family member as he is elderly and it makes stuff easier if talking to customer service or in store etc. I'm hoping to go to local EE store tomo...

gazmix_1973 by • Established Contributor
  • 2147 Views
  • 15 replies
  • 5 Helpful

Awful customer service

Well after 4 months of trying to resolve and issue. I spent 5 hours in the space of a week on phone, my complaints was passed around pillar to post I received no viable outcome. I had my account accessed 20 times from counting the passed security tex...

MRLDE97 by • Visitor
  • 600 Views
  • 1 replies
  • 1 Helpful

Resolved! Itemised billing

Does anyone know why my numbers on my call list are doubling up and one has minutes and one dont

Nannoo33 by • Contributor
  • 918 Views
  • 5 replies
  • 10 Helpful

Resolved! Billing

On our business account I used to be able to view Call & txt itemisation for all the accounts - this is now only shown as a summary.  Please advise how can I obtain this information please and get this level of detail back on the monthly bill.  

TTCSL by • Visitor
  • 441 Views
  • 1 replies
  • 1 Helpful
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