Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Exchange phone and contract

Hi, I’m wanting to exchange my contract and phone while I’m still in my cooling off period, I’m a new customer so didn’t have a contract before, unsure on how to go about this and whether it’ll let me order a new phone since I just got one. Thanks in...

Re: SIM CARD CANCELLATION for telephone number ************

I like to cancal sim card, phone number is ************ [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Google Play Refund

HiOn April 22nd I had something refunded from Google Play back to my EE pay by bill. How long will this take to show on my account?

Resolved! Overcharged

Hey I don’t know if this is normal but I have an iPhone 12 with unlimited calls and texts but 120g but from last month they’ve put the gigs up to unlimited because I ordered a broadband . I took my phone contract out October 2022 and it cost me then ...

Resolved! Plusnet

Hi I transferred from plusnet to EE and I have been deducted payments from EE.. I asked to keep the same number. I live abroad and my husband is using the phone. Is there a number i can phone internationally or email to sort this as they obviously...

30 Day Essential SIM 5GB Cannot Be Located

I transferred three family mobile numbers from PlusNet to EE earlier this year and now I wanted to transfer another. The current three numbers use the 30 Day Essential SIM 5GB plan at a cost of £6 pm each. However, I can't locate this plan when tryin...

Employee Discount pay early.

Hi all,I'm looking at upgrading my phone and have 3 months left of the contract. I was wondering if I could just pay the rest of the contract and keep the phone rather than trade it in to upgrade. I'm on the employee discount.

Rejoining EE Issue

I'm looking to rejoin EE, but have ran into an issue, wondering if anyone has experienced anything similar, or has any advice please?I previously had a 2 year contract with EE, this ended in November 2022, I then switched onto a 12 month sim only con...

Linking Partners Account

Trying to link my partners mobile account to mine so she can benefit from the unlimited data on our broadband account. It won’t link as it says it’s linked to another account. Is there any way to do this or is?

Extra xharges

I have been told that I will be charged £2 for extra usage on my account that was outside of my roaming. When I checked the roaming and queried the charges it stated I was within my limits and the charge showed I owed £0.0. However back on the main p...