Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Re: How do I access online chat

Hi there am wondering if I can apply for another contract

R

My roaming was for a month in May while in Spain it was cancelled and you have still been taking it out.

Re: How do i see my call history for call in the last month

I need to see calls I made from 02 07 2023 to 05 07 2023

Resolved! payments

i got contract and payed my £20 upfront i then got my first monthly payment two weeks later which should’ve have been end off month now my next payment is in 2nd august which was 20 days after my last payment why am i getting money out so often when ...

I need to pay my bill its overdue but its still not been taken out my account

About bill

Contract and billing

My watch Contract has been finished last Month I have forgot to inform EE to cancel my contract and I haven’t received any Email are text message about my contract ended up this month something like that now I contacted EE customer service. They are ...

Upgrade

Hi I’m due an upgrade. I have an 1 phone 11, but I wish just to get a new I phone 11 . is that possible

Resolved! Billing date

Hi I need to change my billing date to the 9th of every month when I get paid thanks

Resolved! Tablet contract

Hi, I have a tablet on contract that I believe has finished but wanted to make sure that it was cancelled and that I won’t be charged anymore.