Bill discount is not applied to bill total at the end

[bigtom54123]

hi can anyone help, why is the bill total not including the discount ? I'm still being charged the £24 that should be discounted 

here is the bill below 

Regular charges

Charges for your usual plan services.

Full Works SIM £48 12MHP

£48.00

Trading 50% Disc 12m

-£24.00

Tech Add-on: £20

£20.00

Sub total for Regular charges is

£44.00

Extra charges

Charges for services outside of your plan.

 picture messages

£0.93

Sub total for Extra charges is

£0.93

Total for 

£44.00

Bill Total

£69.43

[Michael_D · Accepted solution]

Hi @bigtom54123 

Thanks for coming to the community.

From what you have put above, the discount is showing, but something doesn't quite add up with the totals shown.

We don't have access to your account here, so I would recommend giving our billing guides a call so they can bring up the bill and account and see exactly what has been charged.

Michael