Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! NHS discount with upgrade onliine

I would like to upgrade my current phone & plan. I currently receive NHS discount - if I upgrade will the NHS discount still be applied?

Good afternoon

My name is Adam bile my address is ***************** ,is about my bill of this month I am away to to africa I am coming back on 29 of June I am so sorry because of emergency I went to africa for family matter so I need to pay the bill on the 4 of Jul...

Upgrade my phone can I still use my old one till the new one arrives?

Basically I am looking at doing an early upgrade for my phone and I am going to trade my current phone in now for my new one. If I go through with this will my current phone still work until the new one arrives?

Haven't been charged for roaming

Hi,I went away in the EU for 7 days but my bill hasn't increased at all. I have the £2.47 a day package but as of this billing cycle (the trip was at the start of the month so included in it) I was only charged for one call during the trip (at £2.47)...

Weare8

Does anyone know why weare8 won’t allow me to add to my bill? Have they stopped working together?

Contract and bills.

I dont understand why my bill is so high than what i chose on the contract, i subscribed for £17 per month but to my surprise the first 2 bills i received are around £65 per month which is so expensive for me

EE/Debt Collection Agency

I had a contract w/bill back in February which I immediately cancelled. I paid the bill for it, which I have proof of the transaction occurring. EE apparently didn't notice this and sent letters about debt. I'm an overseas student and didn't notice t...

Why does my monthly bill triple if I want a VAT invoice?

I've just switched over from PlusNet and although my bill is only £6 pm EE can't provide a VAT invoice without me switching to a Small Business plan at almost 3 times the price. How hard can it be to provide a VAT invoice in you're charging customers...

Why was my SIM blocked? I don’t know how to recharge the SIM. My messages have b

Why was my SIM blocked? I don’t know how to recharge the SIM. My messages have been stopped and I have been blocked. I want to recharge the balance. I don’t know how to recharge it. I hope you can reply and help me.

Resolved! Re: how do I Cancel paper billing

Hi I would like to cancel the paper bills