Thank you for your response. I have been advised that the equipment returned is called a "router", the plug for the router and a little device connected to my telephone socket and linked to my home telephone. The EE's engineer who changed a non-functioning device for a new router said that he was no able to take the router back himself, but that I would need to post it in a white plastic bag using a preaddressed label.
I requested a relative to do this for me, and this was done the following day at the local post office (OX2 8NE). I did not ask for any special arrangements to be made, nor did my relative send the package by "special delivery" or ask for "proof of posting". I explained my actions to EE's agent on a telephone call and was assured that as I was registered with EE as a vulnerable customer this charge would not be levied.
Any assistance you can offer me will be very gratefully received, as I feel very embarrassed to have placed someone who voluntarily assists me with my care needs in a position of obligation to reimburse EE's charge.
