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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59523 Views
  • 69 replies
  • 14 Helpful

Resolved! Moving abroad

HI! I have just moved to Dubai, my 24-month contract has ended so now I am on a monthly rolling plan for £35 which I really don't need now that I have a UAE sim. However, I would like to keep my EE number so that I have access to this number when I a...

Denvee by • Investigator
  • 640 Views
  • 1 replies
  • 2 Helpful

Resolved! 150£ Deposit

I ordered a full works SIM card online. They wouldn't give me the SIM card unless I paid a 150£ deposit and she told me that I would get the money back in 3-6 months. Has anyone else dealt with this? Is this true or do I have to call back to customer...

ArshiaK by • Visitor
  • 397 Views
  • 1 replies
  • 2 Helpful

Awful service cannot cancel

Can someone help me, I can't get in touch via the phone, via the chat I never connect with anyone no matter how long I wait, they must know I want to cancel and refuse to connect me.My 2 years with EE are coming to an end and for the extortionate pri...

Cannot view bills

I am trying to view bills but every time I click on either 'View my bill' in the Latest Bill box or click 'Bills and Payments' on the top ribbon, it takes me to a blank page. This has been the case for a week now 

SteveG8 by • Explorer
  • 550 Views
  • 3 replies
  • 2 Helpful
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