Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16364 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26363 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 54745 Views
  • 69 replies
  • 14 Helpful

Warning!

Just to give the heads up, if a customer assistant tells you that the problem is sorted double check because not always done. I was told my overcharging was sorted, then discovered that they carried on overcharging me, Took the money from my account ...

Overdue balance

i was using ee for a few months, but found the prices extortionate for the service i was getting. i cancelled my account and paid the bill that they stated was my final bill. 2 months later i am now receiving letters telling me i have an overdue paym...

Upgrade or move to SIM only

Hello, I am now out of contract and have an iPhone 13. I qualify to upgrade but wondering whether it’s more cost effective to buy directly from Apple and take a SIM only deal. Although I know if doesn’t ’work like that’ taking a contract with a new p...

Bex_blu by Explorer
  • 1106 Views
  • 3 replies
  • 1 Helpful

Tied into an unknown contract

My previous contract ended and i did not want a new phone, so i went to SIM only thinking i could cancel this at any point but without realising it was a 24 month contract. This was not properly explained at the time or did I realise i was signing up...

Unable to access data

HelloI am unable to access my data anywhere outside wifi. I am up to date with bill payments but when I ring 150 it asks for a part payment of over £500. I have no idea what this is and is obviously concerning.Could anyone advise? I gather I still ha...

JenKelly by Investigator
  • 699 Views
  • 13 replies
  • 0 Helpful

Paying off part contract

Hi, I want to use the money I’ve got from my old phone to pay off part of my current contract so that my monthly cost reduces. How do I do this? Thanks. 

Billing account number

I’m trying to find my billing account number on my letters I have been sent by EE however I’m unable to find this. Is this also known as the bill reference or account number? If not, where else can I find this number? Many thanks,Rosie

Rosie128 by Explorer
  • 5498 Views
  • 13 replies
  • 2 Helpful

Resolved! Essential Plus SIM

Hi--can anyone help with this?Need to get new contract for student daughter.The situation is she is studying/working in EU as part of her degree courseShe is in France for next 2 monthsBack in UK then for 1 monthSpain for following 6 monthsBack home ...