Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! My bill

My bill was due yesterday but I don't get paid to 25th August

Resolved! Contact end

Don’t see easy link to upgrade/change package when near/at contract end

Usage allowance

Hello, My bill keeps increasing. It was £28 a month and unlimited data. But when I have checked the usage it states 100mb of data not unlimited. The internet connection keeps stalling, this is no good to me as I work from home and it is embarrassing...

Resolved! contract termination

Hi,I hope you can help me. I have a year contract with the EE which ends on 5 September.The problem is that I had to return to Ukraine very urgently as I received a notice that my husband was killed in action. Now, I don't know whether I return to th...

Resolved! 30% F&F discount on an additional line

Afternoon all, I'm an existing EE customer who have an F&F code. I'm trying to add an additional line to my account. I'm adding the code into the discount code section of the basket. But it says the code is invalid. Is this due to the multi-line dis...

Phone blocked by ex employer

Hi, I’ve just left my old company and my ex boss has blocked my number. I’ve had it for over 20 years and have moved it with me across a number of jobs over the years.they are refusing to provide me with the password to move my number.what options do...

1 month unltd data sim

Paid £18 on 3rd April for one month unlimited data sim. Gave notice not to renew as not required.EE have taken £18 on 3rd May, 3rd June, 3rd July - data sim expired end April. Rang to request refund. They say unable to verify my account saying incorr...

Leave EE only with one number

Hi, my husband is the contact owner of both mine and his number. The contract is expired, If I leave EE , they will have to change the charge to half , right?

Cancel my contract

Hi I won't to cancel my contract but do I have to pay for the phone are not

Did I cancel my contract?

I was browsing my contract and was curious to see the amount it would cost etc. Wasn't serious about it and I suddenly receive this text. And now I'm scared. Did I cancel my contract? I didn't click on any confirmation etc. [mod edit: please do not ...