Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Changed supplier in error

I’ve been given a new iPhone 15 Max by our company along with a sim for O2. I’ve inserted the sim and transferred everything from my iPhone 14 Max but the O2 service is rubbish so I now want to stay with EE. If I put my EE SIM card in my new phone wi...

billing

i paid my bill last week on the app before receiving an error message about my payment not being taken but my bank account was charged anyway so i chose to ignore it assuming my bill was paid. my data has just been cut off leaving me wondering why a...

Resolved! Can I upgrade my data plan but not my phone?

I have my family's phones on one account. I'm looking to do a Standard Upgrade of my daughter's phone and I see it allows me to select a data plan that includes EU data roaming. My phone is not due for upgrade until next year but is there any way to ...

what kind of app is this why i can't find my statements data balance last bills

Resolved! automatic renewal of data plan, whereas it was taken for once only

I have been charged for the last two months for a 250 GB data plan at the price of 15£, even though I only activated it for one month initially. I was not informed that it would automatically renew after the first month, and I only found out when I s...

Resolved! Want to change my current plan and want to cancel my add-ons.

I would like to change my current plan and want to cancel my add-ons. In addition, I would like to add a new prepaid 12 monthly plan to which costs below 10 pounds a month. It will be greatly appreciated if you could help me with this.Thanks and rega...

Extra Charged per month

I am paying £24 per month which is completely shocking. I have been contacted by CS and been told that issue is going to be resolved but it never happened. Initially I was told that I will be paying £9.50 and each month now you are deducting £24.00. ...

Third Party Charges

Hi. Any support would be helpful.I discovered that last month neatly £240 worth of third party charges had been made using my sons mobile phone number to microsoft. These were purchases he/we didn't make - we don't have any microsoft products in the ...

Phone contract

Hi,I am an international student that has been in the UK for a year now. I have been with EE for 4 months now for a sim contract (24M) and was wondering if I can get a phone contract (IPhone) without a credit card. Would that be possible?

Resolved! EE shop poorly advising OAP

My mum has EE fibre, phoneline and mobile SIM only, she had some issue with her email, which EE do not provide, it's a third party email provider which my mother was not aware of as I set it up and rather than bother me she thought she'd ask the EE s...