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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 62626 Views
  • 69 replies
  • 14 Helpful

Help with switching type of sim only 1m

Hi, when I signed up for EE last month the chap on the phone said I could easily change the type of my month by month sim only contract in the app but I can’t work out how to do this?! (Ie switch from £36 mthly to £30 mthly without the roaming). Than...

Resolved! Update contact details

Hello a while ago I was inundated with spam calls and EE free of charge changed my number, how ever my old number is still listed as my contact info when I try to changed it they want to send a verification pin to the number that was replaced which o...

Frankie33 by • Investigator
  • 1301 Views
  • 10 replies
  • 1 Helpful

cancellation

I requested a second line on my phone be cancelled a month ago. Went in to check final bills etc and found it was never cancelled so told they will cancel now but I have to pay another month despite me asking several times for this to be cancelled. L...

LouV28 by • Investigator
  • 416 Views
  • 2 replies
  • 3 Helpful

£20 mobile discount with broadband price change

I'm sure the answer is obvious because they're a business, but has anyone seen whether the current £20 a month discount for having mobile and broadband is also going up with their price changes. It seems only fair that the discount would also go up a...

mnu02 by • Explorer
  • 520 Views
  • 2 replies
  • 0 Helpful

I am writing to formally complain about the unexpected closure of my account and the suspension of service for my SIM (pay as you go). My account is fully topped up, and I have set up a direct debit payment using my Visa card.On 22nd January, EE char...

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