Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Employee Discount pay early.

Hi all,I'm looking at upgrading my phone and have 3 months left of the contract. I was wondering if I could just pay the rest of the contract and keep the phone rather than trade it in to upgrade. I'm on the employee discount.

Rejoining EE Issue

I'm looking to rejoin EE, but have ran into an issue, wondering if anyone has experienced anything similar, or has any advice please?I previously had a 2 year contract with EE, this ended in November 2022, I then switched onto a 12 month sim only con...

Linking Partners Account

Trying to link my partners mobile account to mine so she can benefit from the unlimited data on our broadband account. It won’t link as it says it’s linked to another account. Is there any way to do this or is?

Extra xharges

I have been told that I will be charged £2 for extra usage on my account that was outside of my roaming. When I checked the roaming and queried the charges it stated I was within my limits and the charge showed I owed £0.0. However back on the main p...

Re: Phone bill increases

Mine is exactly the same… my contract I signed into was £43 a month on a 2 year contract, now it’s went up to £53 a month… an extra £10 a month!

Can I leave EE without being charged at the end of my contract?

My contract expires soon but I'm still being told by EE I'll be charged X amount to leave "early:" when can I leave without incurring a charge?Do I have to wait the exact date of the contracts length?

Resolved! Mis sold contract paired with terrible porting experience

Not sure which channel to put this as there are a few problems.On Saturday I went into EE in Morfa Swansea, my partner is with 3 and was sick of the bad signal, so we decided to go in and get her switched to EE as generally i've had fantastic service...

Repairs and warranty scam

Hi All, after being an EE customer for years it pains me to have to write a complaint like this. in April i was contacted because i was eligible for a free upgrade. I thought id try something new and decided on the Galaxy z Flip 3. Great phone, looks...

Resolved! End contract

I want to end my contract

Sim only plan not showing on online account

Hi,im hoping someone can help me. so I purchased a sim only deal in March 2024 after my phone contract ended. My email was already used for my online EE account where I was able to manage my phone and data bills. However, since moving to a sim only d...