Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59539 Views
  • 69 replies
  • 14 Helpful

Out of contract

Why am I still paying so much for my phone when I’m out of contract??? Someone needs to call me to make a change this is ridiculous 

Kyls by • Investigator
  • 521 Views
  • 3 replies
  • 3 Helpful

Resolved! Proof of purchase

Hi,I'm an ex employee who purchased an iPad Pro on contract 4 years ago and have damaged it. I need to get proof of purchase from EE so I can make a claim on my banks insurance but no one can find any history of the iPad on my account ever. Please he...

Exemp by • Investigator
  • 4514 Views
  • 10 replies
  • 1 Helpful

Hi for some reason 150 doesn’t work when I type bill why is this??

End of contract.

Hi I have 2 phones on my account and both are out of contract, the one is about 10 months, the other 6 month.during the period that the phones were out of contact , should EE have dropped my monthly payment down to just the airtime packages that we h...

Dave0107 by • Visitor
  • 405 Views
  • 1 replies
  • 0 Helpful

Resolved! Is anyone at EE to cancel my contract for my Apple Watch

I have 3 lines with EE, 1 for my iPhone, 1 sim only for my iPad  and 1 for my Apple Watch. My watch is now at the end of contract and my other half has bought me a traditional watch. So far I have spent over 2 hours trying to get through to someone t...

AndyinMK by • Visitor
  • 486 Views
  • 1 replies
  • 1 Helpful

How to Cancel Broadband

HiHow to Cancel Broadband? When I work my way through the key pad options top cancel, I get right o the end to a message which states something like 'we regret this service is temporarily unavailable?'I've looked at multiple options and tried multipl...

JohnCa by • Explorer
  • 962 Views
  • 4 replies
  • 3 Helpful

Moving from BT broadband to EE open order

How long does it take to get an activation date , I ordered EE broadband (Fibre 67 essential) from BT broadband on 31/12/24 but nothing has happened ? I have a order number (VOL no) and also an account number. I don’t know if I am still on BT or I ac...

Top Helpful authors
More
Learn about