Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60825 Views
  • 69 replies
  • 14 Helpful

Resolved! Elderly mother mid sold eSIM contract

Hi everyone, I’m posting this as my 79yo mother has received a threatening letter saying she owes £91 for an eSIM she was sold over the phone for a data plan. Vodafone is my mothers provider as she lives in a remote area and this is the only mobile s...

BTS25 by Visitor
  • 524 Views
  • 2 replies
  • 3 Helpful

Billing

Does anyone know how I can get customer services to ring me. I can't get online and I can't ring out

Resolved! EE Colleague can add a second phone for wife

Just moved to EE as an Openreach employee and used my 50% discount, all good. Now I want to take out a second contract and phone on the same account for my wife so we can share data but it tells me I'm not eligible. Can you confirm if there is a cert...

Resolved! Liking product

First I got this my number finish …1300try again and I got this not happy with result did I did try again  still with issue liking.any idea to resolve the problem?

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One Time Pin (OTP) Scam

In June, someone has fraudulently taken 3 mobile phone contracts in my husband’s name at the EE store in Woking.This only came to light when he received his July bill and it was referred to EE’s fraud team.The fraud team have basically said that frau...

HUDI111 by Visitor
  • 6898 Views
  • 33 replies
  • 2 Helpful

I accidentally lost my phone

I pay my bill regularly. I accidentally lost my phone two months ago I explained my incident to everyone and EE called me a fraud. I have a policy on my phone which says I can use it four times in 12 months. And some guy who spoke to me last time wa...

ReneDanis by Investigator
  • 1108 Views
  • 12 replies
  • 6 Helpful