Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! The 24-month contract ends

Hi. My 24-month contract is about to expire. I no longer want to continue with the contract. What should I do, so that the month of the plan is not renewed the next day? Or let's assume that the contract expires on 11/10/2024, and if I want to switch...

Payed early upgrade now EE can’t find payment

Has anyone had this I payed 2 early upgrades fees of over £550 so I could put my all my lines (3) to sim only. After completing this and making payment my bill was produced the following day with the early upgrade fee added onto my bill! Making my bi...

Urgent Help Needed: Phone Line Transfer Issue and Device Replacement Delays

Hi everyone,I'm reaching out for urgent assistance. Recently, I placed an order for a new device and arranged to carry over my existing phone number using the S Tac service. Everything seemed set up properly, and I was informed that a new device woul...

On this recharges

I would like to talk to someone my contract and on October this month I misplaced my card. I froze my account and I just find that that I am paying £49 for I would like to know why.

Extra charges

Hi

Stac code didn’t work

I keep getting letters about my account being suspended but I contacted EE for a STAC code nearly 3 months ago and twice had to call back cos it didn’t work so I just cancelled my direct debit and now they’re chasing me for money what’s the best thin...

Since i moved over from BT for Ee i have been trying to find my billing account

Ee Bill

Hi, I currently stay abroad and I have to make payment by the end of today, but I can’t make a phone call to ee so i can pay my bill without losing my service. So i need someone to help me with that.

Resolved! Bill issues

Hi, I recently paid an overdue phone bill. It said I owed £32.25. After clicking on it, it said I owed £64.50. Once i clicked on and paid it, it said i still owed £64.50. After viewing my direct debit history, it has been paid for every month excep...

New bank account how do I find out if my direct debit has switched with my bank

New bank account how do I find out if my direct debit has switched with my bank account