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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59557 Views
  • 69 replies
  • 14 Helpful

same - security deposits, itemised billing charges - none mentioned in the (long) call it took to sign up - now many calls to get it all resolved/removed

vbkbaker by • Explorer
  • 339 Views
  • 2 replies
  • 1 Helpful

Historic contracts

Hi, this is my first post..my contract expired in October 2024. Last week I was looking for detailed details of my plan/contract which I took out in Oct 2022 and which obviously doesn't exist anymore. I logged into my account and eventually, after mu...

Out of contract

Why am I still paying so much for my phone when I’m out of contract??? Someone needs to call me to make a change this is ridiculous 

Kyls by • Investigator
  • 521 Views
  • 3 replies
  • 3 Helpful

Resolved! Proof of purchase

Hi,I'm an ex employee who purchased an iPad Pro on contract 4 years ago and have damaged it. I need to get proof of purchase from EE so I can make a claim on my banks insurance but no one can find any history of the iPad on my account ever. Please he...

Exemp by • Investigator
  • 4518 Views
  • 10 replies
  • 1 Helpful

Hi for some reason 150 doesn’t work when I type bill why is this??

End of contract.

Hi I have 2 phones on my account and both are out of contract, the one is about 10 months, the other 6 month.during the period that the phones were out of contact , should EE have dropped my monthly payment down to just the airtime packages that we h...

Dave0107 by • Visitor
  • 405 Views
  • 1 replies
  • 0 Helpful

Resolved! Is anyone at EE to cancel my contract for my Apple Watch

I have 3 lines with EE, 1 for my iPhone, 1 sim only for my iPad  and 1 for my Apple Watch. My watch is now at the end of contract and my other half has bought me a traditional watch. So far I have spent over 2 hours trying to get through to someone t...

AndyinMK by • Visitor
  • 486 Views
  • 1 replies
  • 1 Helpful
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