Upgrade

ClaireStafford · ‎25-05-2025

I upgraded today but seems to have lost my discount now - please can you help

I have two phone numbers mine and my sons

Chris_B · ‎25-05-2025

@ClaireStafford As this is an account related issue you’ll need to call customer support about this. This public forum has no access to your account so can’t help with this issue.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎25-05-2025

@ClaireStafford As this is an account related issue you’ll need to call customer support about this. This public forum has no access to your account so can’t help with this issue.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Chris_S · ‎26-05-2025

Hi @ClaireStafford It's great news that you've upgraded your line with us.

As @Chris_B mentioned, you'd need to give us a call so a guide can take a look into your account for you.

To speak to a guide, you'd just need to dial 150 from an EE phone, or 07953 966 150 from any other phone.

You can find a link to our contact us page here

Chris S