Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Mobile upgraded

Hi Guys. i have just upgraded after having the same SIM only contract for many years now. Does this automatically stop or do you have to inform them? Thanks

Resolved! EE contact

Hi, I have recently moved to Qatar in August and unfortunately my direct debit was cancelled when I lost my card and had to cancel it. I am trying to get in touch with EE, however my account has been suspended and it won’t let me ring them to pay the...

payment history

Resolved! My contract

I want to cancel my contract immediately my contract end , I have received a letter requesting me to reply as soon as possible before my contract ends kindly note : i want to end my contract

Billing

HeyI need my statements since April 2023. I can't find any options for downloading or saving them.

Im on flexi pay till 2026,but need sim only,not got handset

I don't have phone it broke still paying don't want upgrade just sim only.But I'm on flexi pay till 2026

Resolved! Blocked and can't contact EE to pay my bill

How do I contact EE business after being blocked for a cancelled DD and outstanding bill

Resolved! Changing contracts to children

I have three phones in my name. Two phones are my children’s. Can I change them into their names and they take over contract? TIA

Resolved! How do I cancel a direct debit

How to turn off Charge To Mobile Bill

Hi. I want to turn off this service but cannot find out how to do it. The solution to text BAR to 150 does not work as all it does is generate a list of things you can text to get information and there is no mention of Charge To Mobile Bill. Can anyo...