Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

BT sim only transfered to 24months contract with EE

I have logged into my EE account which we have now since transfering over from BT sim only for 4 sim only (no contract) for my family. It appears after transfering over I am now on a 24 month contract? At no time was I advised of this at the time BT ...

Linking devices

Hullo. Please explain what you mean by linking devices. I am on a monthly direct debit subscription for my fon.l am not accessing my ee account as well as not receiving messages on monthly subscription when they are due. Does that have to do do...

Resolved! Copy of bills from 2021 ?

How do I get copies of my bills from 2021?

Unlock line from abroad

How?Due to missed payments I Cannot use EE custumers service even the 150 to see by bills or even pay the amount due. how can I unlock my phone ? Small detail iam in portugal at the moment.

Resolved! Bills

How do I get electronic I would like to have electronic bills

Debt passed on debt collection agency

So i was behind on payments and wasn't able make any payments until yesterday where I came to a resolution via chat on the app. Then today I received a txt to say that it had been passed on them (collection agency) and gave me a reference number. As ...

Resolved! Pay bill

I need to pay my bill but can't find that option

Extortionate charge

My flight was cancelled with Turkish airlines so I had to call their customer service to get booked onto another flight. I have just noticed the amount I have been charged because it was an 087 number. Seems a bit unfair when I was in a worried situa...

Insurance Delays

I made a claim of stolen mobile phone on 14-05-2024. Still no response from EE. Highly ee is not recommended to anyone. Every-time I call them I hear the same words ‘we are having some checks, please understand’. It is already almost a month. More wo...

billing

Anyone else not able to access their details on the app and website?