Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Extremely upset with EE

Hello !I am extremely unhappy with my EE experience today ! I was ringing them to let them know that on 24th of January I don't want my contract to be renewed or to keep going on. I don't want to pay any extra bill pr charges not even for any extra ...

Hi, my direct debit hasn't go through today.

I had loyalty discount and discount for having BT broadband before new Sim only

10% discount change?

Received a text from EE today saying ‘As your mobile contract has now changed, the 10% out of contract discount has been removed‘I haven’t made any changes and my contract does not end until March 2025, does anyone know what this means?

Data on Phone

I currently pay monthly for my phone with 40GB of data and was wondering if there was a way of upgrading that to unlimited. But obviously I don’t want the extra unlimited charge on top of what I’m currently paying monthly for. I would like to take th...

Resolved! update

Hello, I have upgraded today but they say they need me to phone. I am unable to do this due to anxiety and mental health issues currently. The upfront cost has been taken. Will this be refunded or will I loose it? Thank you

ACCESS TO INVOICES....

This is getting beyond a joke now! I still can't access invoicesI have followed what has been suggested & still no access! PLEASE HELP

Why is my estimated bill £998 over my bill - due to account charges?

So I looked at my estimated bill and there says there's account charges of £998 added on showing an estimated total of £1,350 when my bill is usually around £210-£260 each month

Resolved! Bill issue

Hi there was a mistake on my bill last month and my husband undercharged I rang ee spent ages going through it the young lady said she had put noted on both accounts to say I had rang and we wouidnt be charged the exstar.it was your fault not mine we...

Uograde problem

I recently upgraded my phone and contract 2 months early via an invitation text link. I did it online and there was no mention of a trade in at any point in the process. I rang ee after the upgrade to check I didn't have to send the phone back and I ...