Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Suspended account

I paid my bill on time and intended to pay the next one a bit sooner so I was ahead, I have been suspended until I make a payment which I need my phone activated to accomplish.I'm really dissatisfied atm and wondered what help I can get as I was sud...

Resolved! sim card upgrade

i upgraded my contract to a sim only will i get a new sim card or do i keep using the one i already have

EE new contract

Hi there,I had a contract with ee iPhone 11- Monthly but I cancelled it and I’ve received a pac code from EE, but I’ve decided to buy a new contract and phone with EE but I want to keep my old number. Thanks

Sony payment?

HiHas anyone else had a charge of £25.99 from Sony App Store but haven’t made this purchase? I’ve got it twice showing on my latest bill Thanks

Resolved! Contract phone

I would like to know if am now eligible a phone on contract

Resolved! Why are my bills so high

Resolved! Leaving

I would like to cancel my 30 day sim

Resolved! Advance payments

Can I pay say like 6 months or a year of my bill in advance?

Anytime Upgrade Non-Trade in Charge

HiI was looking to upgrade from the S22 Ultra 512GB to the new Fold 5.I was quoted £680 for early upgrade.I want to know if anyone knows how much it would be if I was to do a anytime upgrade trade in and not return the S22 Ultra. Would the charge be ...

Old bill

Iv received debt letters of nerly 270 pound relating to EE and very confused as to why as my contract ended after 24months.and that was 2years ago