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Are you Ee company? I am your customer. You are a fraudulent company. My bill wa

Hkkhdddug
Investigator
Investigator

Are you Ee company? I am your customer. You are a fraudulent company. My bill was 120 and now it is 140. And the network is worse than all of your C's. The networks used are better. Than your networks. Always miserable. There is no internet and we pay. A lot of money

1 SOLUTION

Accepted Solutions
Northerner
EE Community Star
EE Community Star

Hi @Hkkhdddug 

Best phoning 150 and speaking to EE CS directly about this issue.  There is no account access on these forums.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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5 REPLIES 5
Northerner
EE Community Star
EE Community Star

Hi @Hkkhdddug 

Best phoning 150 and speaking to EE CS directly about this issue.  There is no account access on these forums.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Chris_S
EE Community Support Team

Hi @Hkkhdddug I'm sorry to hear about your experience.

I can imagine it's stressful to get a higher bill than you're expecting.

I'd recommend giving us a call so that one of our guides can get your bill looked into for you, and we can check to see if there are any issues affecting the internet in your area too.

Just head to our contact us page to find out how to get in touch.

Chris S

Hkkhdddug
Investigator
Investigator

Why is my bill 140 pounds? You took all my salary.

Chris_S
EE Community Support Team

We don't have access to customer accounts here in the EE Community @Hkkhdddug  so I'd recommend giving us a call so a guide can give you some clarity around your £140 bill.

Chris S

XRaySpeX
EE Community Star
EE Community Star

What devices & services are on your a/c?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP