Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I would like to know how I get to view my calls as need to find a number?

I would like to know how I get to view my calls as need to find a number?

Resolved! About billing

Charged with spend cap

I’ve had a charge on my bill, even though I have a spend cap. £8.45 twice on 4 aug for travel data add on. This is already included in my plan. This in on my daughter’s plan and she has been on holiday with her mum. I’m assuming that’s where it came ...

Resolved! Bills

Please how can I make payment of my bill because the site is not working

Resolved! Pay bill

Resolved! End contractv

My tablet is due to end how do I make sure it's not renewed

Resolved! Hii . I want to stop my EE plan. How I can do this . Please suggest me

Resolved! Upgrade question

My contract expires in the next couple of days and I’m going to upgrade with EE. Do I need to cancel the current contract when I upgrade or is that done automatically once I start the new tariff? Seems like a stupid question but don’t want to be payi...

Unable to View Account

Hey, I am unable to view anything to do with my account on the app or on the desktop version. I spoke to an assistant who advised there has been an ongoing problem with the app for over a year but I need to be able to see my bills etc.It appears I ha...

Plan.com and EE account accesss

I had a call from a company saying their were the business arm of EE and could save me money on my mobile contracts. As they clearly had access to my accounts quoting data only known if they could see, of course I trusted them. Why has since transpir...