Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! bill

Hi how do I suppose 2 pay my bill if I can't phone out please as I need 2 do it 2day

Hi there I can't see my outstanding balance?

Increase of £3 on broadband bill when swapping from BT to EE!

I've just received my bill and they increased my bill by about £3 for the same service and the payment date has changed, despite being told everything would stay the same! Anybody else had the same problem or can tell me why please? TIA

Resolved! 2phones on 1 account, separate

I have 2 phones which I pay for on one bill. One phone is for a family member. How do I transfer the amount for this phone to them to pay for it?

My plan

Good morning, my name is Gláucio and I would like to know why I am paying more than 43 pounds for my plan when my contract is 23 pounds. I would like to know why this absurd charge is being made to my bank account. I have been receiving discounts fro...

Two contracts with EE

I have had two contracts for years, one for me and my daughter. I can only see mine on my online EE account. My daughter went into an EE shop at the beginning of December set up a new contract in her name. She was told her old contract would be cance...

Resolved! Reduce total monthly cost

Please can I reduce my total amount to £15 a month as no longer use this sim

Resolved! Current terms on selling your phone mid-contract with FlexPay

I remember previously you only own the device after 6 months to be able to sell the phone, but looking at the documents that are on my account I'm not seeing the 6 months mentioned at all. Have the terms changed since they introduced Flex Pay monthly...

Resolved! Airtime Plan almost finished what now?

My phone contract is 36 month, which will expire February 2026. But the airplan plan is 24 month and will expire next month.however I do not want to take out another airtime plan for the remaining 1 year, I will still be paying the device contract bu...

Resolved! Top up contract phone

Can you top up your contract mobile phone so I can still use whatsapp etc? this is because my line has been suspended until I can pay the bill

Contracts & Billing

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