Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Paper Free Billing

How do i get to [ Paper Free Billing ] i have followed the EE instructions but still can not find the stated location. Just keep getting sent in circles.Thanks in advance.rruljus.

Multi line discount removed. Can I apply NHS discount?

I am disconnecting one of my phone lines. I got a message saying my multi-line discount will be removed from the other lines. Can I instead apply my NHS discount to those lines? I would have applied it at the start of the contracts if the multiline ...

Resolved! Getting my EE number back

I cancelled my EE contract in October as I was leaving the UK for a while, I'll be back next month - is there any way I can get my old number back?

I did cancel my contract still asking for payments

Hi dear is there anyone come to private chat plz I have some problems thanks

Resolved! Sim Plan Name query

Can anybody Explain this Sim Plan Name "No Fri SIM 5GB £15 (£10)"Especially The No Fri bit..Thanks Les...

Resolved! Cant see bill

Hi I still haven't received a link so I can link the phone and SIM to view bills ect why have I not received anything yet

How do you talk to EE customer service

How on earth do you talk to someone to complain about being overbilled?

Resolved! End of contract - can I continue?

What happens at the end of an ee pay monthly phone contract - can I continue to use the phone, and what is the monthly cost?

Resolved! EE not cancelling contract within 14 days cool off.

Hope someone can help! I agreed to a mobile 4G wiFi contract on the 23rd April and received the hub etc on 24th. It wasn't suitable, poor signal and difficult to set up, and I phoned to cancel the contract on the 27th. I was assured I would have no ...

I have several lines on my account for several months ive been trying to find w

I have several lines on my EE account. For some reason for months now I'm unable to reduce ..downgrade 2 of my sims. Or upgrade aims or have new devices..I've called EE so many times..they either cut me off or fob me off I finally spoke to someone to...