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All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60448 Views
  • 69 replies
  • 14 Helpful

I was miss sold a phone

I was miss sold a phone and new contract, this happened in Bexleyheath, I was told not to put the new chip in my phone and it won’t register, now I’m being charged absolutely extortionate prices! your customer service is absolutely shocking! this eit...

Resolved! Change payment via new credit card

I tried to add my credit card payment details outside the UK, but when I confirmed that it was my own payment, the website was blocked and the webpage could not be displayed. I cannot change the details of the credit card used for the debit. Please h...

Resolved! Change ownership of EE account

Dear EE Customer Support,I am the user of an EE account, and the current account owner has permitted me to transfer the ownership to my name. The account owner previously contacted customer service via phone, and I followed the instructions by submit...

Angel06 by • Explorer
  • 964 Views
  • 3 replies
  • 3 Helpful

NOW TV billing

I have just switched TV provider from Virgin to EE TV and am unclear what is supposed to happen next about my NOW TV billing.  Previously I have had a separate contract for both Netflix and NOW to complement my Virgin service but Netflix and NOW are ...

Change of payment

Hi I change my phone bill till the end of this month but originally was ment to come out next week will it still come out next week or will it definitely come out at end of the month 

Bill

Hello my name is Shoaib Ahmad i came to uk in 2022 on student visa i got 2 phones on contract but after 2 month my university visa was expired that's why i came back to my country and i didn't not pay any bill after that but now i got my visa and am ...

Extra costs

Hi I have a extra charge that keeps coming out my account but it doesn't say what the name of the charge is?

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