Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Cancel

Cancel my contract please

Resolved! Appalling Upgrade Experience

After being with EE for 21 years, I decided it was time to leave. EE aren't stocking the OnePlus 13 which is currently the best phone on the market so shopping around was in order. Straight away I got a call from an agent who went through various opt...

Resolved! Want to know how much my last bill is please

What is my last bill please

Resolved! March Upgrades

When is the cutoff (if any) for contracts signed in March to be exempt from that months price increase?

Resolved! Monthly payment

I’m not sure if this is the correct place to write this in, but I was charged £16 on 18th February, then on the 6th March I was charged another £16? It hasn’t even been a month and I already have to pay this early, no warnings of date change or anyth...

Upgraded Phone

I recently upgraded two of our phones within the Family network, one being an iPhone 15 and the other a Samsung S23 ultra both I'm brilliant condition. However, after trading the phone in for an upgrade, I'm paying more ££. Ive been given no discount...

I need to access my father's EE account to upgrade his contract & mobile

I'll try and explain this simply.My father has a monthly EE (Originally Orange) mobile contract. He's had the same number and monthly contract for at least 30yrs+. On the contract he and my mother each have a SONY XPERIA L1 G3311 phone. My mother's ...

Resolved! Why am I paying for an old sim only account that was upgraded

I upgraded from a sim only to a new phone with new sim . I’ve just checked my account and can see I’m still being charged for the old sim, as well as the new phone/sim. I’ve used EE for years, never had this issue with any prior upgrades.

Resolved! Contract ended and already switched to PAYG

Hi, im really annoyed at EE right now. I have just finished my contract since feb7 but they are still charging me with my the monthly set data usage my device was up with. Thing is I have already spoken to multiple agents since january and asked them...

Resolved! Extra charges of bill

This is ridiculous since four months they charge me wrong amount of bill every time I call them they reduce my bill but this time I make a complain to omnibus and on few days I will call the citizen advice to send them legal notice because every mont...