Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Removed SPEND CAP but still unable to make calls

I removed my SPEND CAP but I'm still unable to make calls - why?

Out of contract and still paying full price?

If I am out of contract why am I still paying full price. Part of that payment was for the phone which is now paid off. I am sure a law was brought out to stop phone companies doing this.

Want to stop my auto debit for a few days as I am travelling

Im in my last 98 days of my current contract

In in my last 98 days of my current contract but it's not allowing me to upgrade online/appAnd I don't want to swap my current device the new plan I've looked at is £10 more than my current one Please help

150 Not working

Hi there, I did make a call regarding my bill and having difficulty paying due to being underpaid. I broke my Clavical 15/01/88 and therefore was unable to pay and was told EE would see what they can do to support me. I am still unable to call 150 as...

Resolved! Billing

I am unable to see my latest bill on the app even though I have had an email telling me that it is ready to view

Payment

I need to pay for my last month's charges only, for now, please and pay this month's charges the month end. Thanks

Re: Transferring a contract to the other owner

If I can't have contact with the person directly can it be done over the phone?

Resolved! Plan Upgrade

I have a 24 month contract. If I upgrade my SIM only plan two months before it ends, will I have to pay a penalty fee? Will my current plan be stopped when I upgrade before the plan ends, and the new SIM arrives?

I want to change my monthly plan

Please let my know how can I change my monthly plan