Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bills

How do I get electronic I would like to have electronic bills

Debt passed on debt collection agency

So i was behind on payments and wasn't able make any payments until yesterday where I came to a resolution via chat on the app. Then today I received a txt to say that it had been passed on them (collection agency) and gave me a reference number. As ...

Resolved! Pay bill

I need to pay my bill but can't find that option

Extortionate charge

My flight was cancelled with Turkish airlines so I had to call their customer service to get booked onto another flight. I have just noticed the amount I have been charged because it was an 087 number. Seems a bit unfair when I was in a worried situa...

Insurance Delays

I made a claim of stolen mobile phone on 14-05-2024. Still no response from EE. Highly ee is not recommended to anyone. Every-time I call them I hear the same words ‘we are having some checks, please understand’. It is already almost a month. More wo...

billing

Anyone else not able to access their details on the app and website?

Is it possible to speak to a human being on EE ?

I received a bill for my first monthly rolling contract payment and I'm trying to contact EE to add my direct debit details except every time I call 150 it gives me a list of options that takes me right to the beginning again to call 150. On the bill...

Re: EE losing court case lawsuit

What was your case? I have a complaint against EE for over charging for over five years . My contract was finished but I still got charged the contract fee plus they were overcharging re data.

Does changing your number start a new contract?

I've had my current EE contract for several years and as such, I don't get charged any roaming charges when I move abroad. I want to change my mobile number. If I do this, will this effectively create a new contract (thus inflicting roaming charges o...

Resolved! Account suspended

Hi there I was with seeing what has happened to customer service online? I have paid 200 pounds towards my bill and was wondering if by any chance my account can be un suspended please and thank you also could I set up a payment plan?