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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59319 Views
  • 69 replies
  • 14 Helpful

Resolved! Transfer

My mobile is on a business contract, i have now retired from my business and want my contract go to a private account instead. Is this easy and can i do it online.

Resolved! Bill shows as paid but no money taken from bank

So on the 13th I received my first bill for EE saying payment will be taken via direct debit on the 21st. yesterday (on the 21st) I checked my EE account as it says it has been paid and I also contacted EE and they confirmed it has been paid successf...

Simon019 by • Investigator
  • 1508 Views
  • 6 replies
  • 5 Helpful

Resolved! Reduction in Costs due to cost of living increases

Hi,I have been a very loyal customer with EE for over 12 years,  I have 9 lines on my account.Given the current situation with fuel bills.. inflation etc I have been asking suppliers to help reduce monthly outgoings to cover those existing increases ...

simonpmk by • Investigator
  • 3402 Views
  • 10 replies
  • 15 Helpful

Rejecting my payment online

Why are EE just rejecting my payments online? I can't even set up a direct debit as it just says the sort code is invalid, had no issues previously paying by card, I've tried 3 times and they just reject the payment. Yet it says my account is overdue...

Shodyee by • Explorer
  • 1112 Views
  • 5 replies
  • 2 Helpful

Resolved! Bills

Hello. I can't check my bill online, and I'm paying way more than I should. How can I check my bill

glichev by • Explorer
  • 471 Views
  • 4 replies
  • 5 Helpful

Please can you put my phone back on after paying my bill 

Resolved!

Hello I want my call history date to date outgoing calls and incoming calls please would you help me with this 

Hi is this for Device upgrades also with EE? If your an existing customer with EE and paid your bill on time each month with no issues are you able to upgrade to a new more up to date iPhone/Device when this current one is paid off and due for renewa...

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