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Unable to change Direct Debit Card

Sunnie1911
Visitor

‎06-03-2025 05:33 PM

Hi,

I'm trying to change the card for my direct debit payment. But the button for changing direct debit details is grey and I'm unable to change the information. I can see there's a button to change the date, but I only want to change the payment card.

Many thanks.

 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎06-03-2025 05:54 PM

You don't use any payment card for a DD; you use your bank details. I know they are connected but they are not the same. So try putting your bank details in.

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