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Unable to change Direct Debit Card

Sunnie1911
Visitor

‎06-03-2025 05:33 PM

Hi,

I'm trying to change the card for my direct debit payment. But the button for changing direct debit details is grey and I'm unable to change the information. I can see there's a button to change the date, but I only want to change the payment card.

Many thanks.

 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎06-03-2025 05:54 PM

You don't use any payment card for a DD; you use your bank details. I know they are connected but they are not the same. So try putting your bank details in.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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AaminaHow
Visitor

‎13-07-2025 08:59 AM

Currently having same issue- button is greyed out . Did you manage to solve it?

0 Helpful
Lesley_W
EE Community Support Team
In response to AaminaHow

‎13-07-2025 11:21 AM

Hi @AaminaHow 

Thanks for coming to our community.

When does your direct debit normally get taken? It's possible if its too close to your bill date it won't allow any changes.

Lesley