I paid my bill via card on Tuesday 19th December for quite a sizeable amount of money, which was immediately taken from my bank account.
The bill was still showing unpaid, and after getting in touch with customer services, they said to wait and the money should return to my account.
That money hasn't returned, my bank have confirmed the payment is cleared, but I am now overdue on my EE account and my service has been suspended. I keep being told to call a number that I'm unable to contact due to suspension of my service. I can't afford to pay the bill for a second time because as mentioned, it's a considerable amount of money that has gone missing.
How can I rectify this?
