Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Final Bill received weeks ago but no refund

I received my final bill 2 weeks ago and was told I would receive a refund of £37.99. This still hasn't been received despite my direct debit remaining active. Why has this not been actioned and when can I expect my refund?

Resolved! eSIM

I cancelled my contract some time ago. I'd like to get a SIM-only eSIM on a monthly contract. What are the chances I can reactivate my old telephone number?

Resolved! Can't see bill on app

Hi, everytime i log on the EE app to view and pay my bill its saying 'We can't load this information' anyone else having this problem?

Resolved! Re: My card is charged £49.00 for an unknown subscription

Why did you take money from my account if you guys doesn’t stop I will report you to the police I didn’t sign for any subscription cancel it

When will my internet be fixed?

Sadly the last two days my internet is no longer working in the house (HP12) Please let me know when this issue is resolved ? [mod edit: removed personal details from the community]

Resolved! Businesses account to personal

Hi I have noticed the account is business I asked for personal could you please sort it out

Unable to join EE 1600mbps via third party deals

For some time I have been unable to take up the 1600mbps service on a 24 month contract for £33.99 via the third party sites (Two of which: USwitch and Money Saving expert). The offer is listed as valid for another few days and I have called EE suppo...

Resolved! Overcharged for contract

I have just payed for a contract online and been WAY overcharged. £63 standard monthly cost but I used a discount that brought that down £44 a month for the term of the contract and now I’ve received an email saying I’ll be paying the full £63 per mo...

Resolved! Urgently need my account line reactivated

I'm abroad for work and relying on my roaming package for contact with family, clients, and other elements.Last week you disabled my phone despite me making payments.It's now been 5 days and despite you saying things would be disabled for only 24 hou...

Resolved! Bill

Hi, on my bill I have services from other companies? What is this?