Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill payment

Hi, today is my last day to make the payment, but the site is down and the payment option is not showing. What should I do?

Resolved! I would like to do my payment

Kindly take my payment

Resolved! ee invoice

Hi, before upgrading i got one monthly invoice from ee. After upgrading, i get two - paying for the phone itself and paying for line/txt etc.Has anyone been able to sort with ee and get a combined invoice for both? I’m able to claim costs back from w...

Resolved! considering an EE plan for my family with three lines, including SIM-only plans

Hello,I am currently considering an EE plan for my family with three lines, including SIM-only plans and broadband. Could you please confirm if it is possible to combine the Multi-Line discount with data gifting on these lines? I want to ensure we ge...

Resolved! £14.50 monthly unlimited data sims reduced from £34.50

I have 3 sims on the above deal and was told twice by EE staff that I need to wait 3 months to add a 4th. After 3 months I tried adding a 4th and it was not possible. EE staff then told me that it's between 3 and 6 months but can't supply a date. Has...

Resolved! Re: Live chat

Hi I recive my bill for this month 172,48 ,I want to known for what I need to pay so much

Resolved! Asset watch

I had a new contract, and unfortunately had to sell it to pay towards my mums funeral. The company that I’ve sold it to has said it’s got an asset watch on it. They won’t pay me or return my phone back. Any idea how I can get this taken off please? I...

Resolved! iphone 17

i ordered the 17 yesterday and it sent me a order number so when i’ve gone on to track it it says “oops your tracking time ran out” i’m confused

Resolved! Invoices

Why can't I access my bills online anymore. It is asking me to download the app which I don't want to do

Resolved! Sim contact ending but phone contract ends next year

My sim contract end on the 29th November but my phone contract ends next year. I asked for deals for just the sim and the agent said if I take a sim deal with another company then I would be charged a edf as even though it’s two separate contracts, t...