Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Early upgrade device trade in

I renewed my contract last month and changed from iOS to Android. I've tried, but I can't make the phone work for me so I moved my esim back to my iPhone, but now stuck with a device I'm paying for, which I don't really want to be doing.I am now able...

Cancellation

Hi AllI had a sim only deal attached to my phone contract which is no longer required... I have tried following the process of calling to cancel this but every time i do, the call just cuts off after 10 minutes of being on hold. (Quite frustrating) I...

Resolved! Instore upgrade

Hi, i upgraded instore, but i dont seem to have been given a receipt or order number or invoice number, ive gone through all the documents i was given electronically but nothing on there either can anyone help

Resolved! Itemised bill

How can I request an itemised bill? This should be an effortless task, and I have yet to find a straightforward solution, other than SAR? Why are there no clear guidelines on the app or my account, please?

Re: Live chat

Hi I have been charged twice for this months bill

Re: Can't pay my bill keeps getting refunded

Yes

Resolved! sim

I pay for 2 sims but my husband has passed away so only need one now what do i do

Resolved! Re: Unable to Link Business Line to EE App or Online Account (Since Nov 2024)

Hi is anyone able to obtain VAT invoices ?, I have asked so many times and they just send me normal bills. Its incredibly frustrating to have to ring each month to be issued a bill and its incorrect I cant check anything, with not being able to log i...

Contract

I am wondering if anyone could help me locate my contract end date online, as I could only see the start date but not the END DATE

Resolved! Re: Broadband billing

Hi Peter can you tell me when my broadband bill is due please