Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Charges for sticker

Hi, I was just charged £2 for sending a sticker, and a GIF, I wasn’t charged for this before, what’s changed? Seems a bit money grabbing.

Resolved! Paying my roaming bill if my account has been suspended while I’m in egypt

I am trying to pay my roaming bill as my account has been suspended for a late payment… I have just paid my normal bill but it won’t let me call 150 to pay my roaming bill could someone please ring me from EE so I can sort this out

Resolved! Poor Service - cant pay bill due to bad site/app!

I am currently abroad and need to pay my bill, and I cant do it via online or via the app for various reasons like amount showing NaN (?) or not even able to get to a payment page. I cant call EE from the device and no place to even contact EE via em...

Resolved! APP ISSUES AND BILLING ISSUES

I have been messaged many times by EE to complete my payment but there is no way to do it. My phone bill is 18 pound my bill on EE reads as 45 pound. I have no clue what to do, cant find anyway to contact EE. I am already overpaying on the bill as it...

postcode E12

[Mod Edit: postcode removed. Please don't post personally identifiable details in the public forum, thanks]

Resolved! Email monthly invoice

I 'd like to have my business invoice automatically emailed as a .pdf monthly. I have seen old posts to suggest this is not possible, but surely such a basic service must be fixed now. How do I set that up?

Resolved! Previous contract

how to pay old bill from old contract

Why my account is closed

Resolved! Re: Failed direct debit

I want to direct debit because the direct debit was unfortunately cancelled by my mistake so plz again direct debit apply on my ee services

Resolved! EE Subscription

Hi I have just received an email from EE informing me that they have undercharged me £6 per month for my Netflix Premium subscription and that they are going to charge me a one off £18 for the last 3 months then an on-going £6 per month. As I was n...