Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Outstanding bill

I have a bill of 49 pound I haven’t had my phone or that number since New Year’s Eve I had a bad crash lost my phone and all my stuff I haven’t got this money it says I owe as I paid it just before I crashed

Resolved! Out of contract but still charged for my handset

My contract ended a while ago but it appears I’m still being charged for my handset within the rolling contract. I called ee and was told a text was sent( no context) for me to contact them and that was it. All that happened during that call was most...

Resolved! I want to view my bill I have no EE app on my phone - I use a laptop

Resolved! How can I check my final bill in order to settle it?

When I log in to my EE account, it always displays the message :We can’t show this right now. Please try again later.Throughout my time with EE, both the app and the website have been unreliable, and I have been unable to view my account information ...

Resolved! Need A Full Mobile Bill.inc Address

Hi, I need a copy of my phone bill which has my address on, but cannot find one on the website (the app isn't working) Where do I find one please?

Resolved! Billing

Hi I can't get through to 150 as I been cut off for non payment how can I pay my bill can someone call me pls [Mod edit: removed mobile number. Please do not share personal details in public view]

Resolved! Re: Proof of barring

Hi EE, I lost my phone on 1/02/2026 which I bought it from Apple and I gave insurance from Barclays Bank, I have reported to EE via 150 and asked them to Block that phone but they denied it with reason stating I did not bought it from them and also d...

Resolved! how do i get a copy of my flex plan

Need a copy of flex plan to see terms and conditions

Resolved! Re: I want to cancel sim plan only

I want to cancel - but I have a data only plan on iPad so can't call from there.

Resolved! Mis-sold 4G WiFi

I was misold 4G WiFi sim as promised broadband in my new property by the sales man. Never heard from again. Was all LIES and EE have done nothing to help my situation but closed the contract and billed me and extortionate amount for a tiny box and I ...