Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Can’t contact ee

I called EE this morning as I have been getting billed twice. Turns out rather than upgrading me that opened a new account. Customer service ‘fixed it’ by closing one account and merging products but now my sim doesn’t work and I can’t call customer ...

Resolved! Unable to pay bill while abroad

Pay my bill

Never ending complaint

I have a never ending complaint with EE:My contracted billing amount is £50 more than I was quoted for. I have email evidence of the contracted amount but despite this, I am being overcharged.They owe me money for over charging me - they have been fo...

Complaint since June 2024

June 24- Feb 25. A dozen complaints started and an executive complaints team involved but still no resolution. Don’t call back. Can’t get hold of them directly. Numerous on line chats. I think we have been more than patient. I’m off to Mark Allera a...

Ne38

Hi my phone is in my exs name. Our contracts ran out Dec roughly. .. can I keep my same number and phone and get another sim in my name [mod edit: subject changed - please do not share full postcode in public]

Resolved! Charged for Apple Music - have it on Apple Family Sharing already

Had my latest bill which had jumped by £10.99 .The charge is for Apple Music after 6 months free .I've been on (and still am ) Family sharing since May 2024 which includes music so why still charged? I've stopped the EE Apple Music now but still su...

Confused with early termination fees within 30 days of contract ending

Hi, I'm trying to cancel and get a PAC for my contract, I am 28 days away from the contract ending, but the advisor wants to charge me an early termination charge of £81.98?Bit confused, will this be the next monthly payment due or is this on top of ...

Resolved! I immediately cancelled the contract and returned the phone

Hi, I took out a sim only deal with EE and upgraded it to a device. I changed my mind the day I received the phone as I found a better deal with Tesco Mobile. I retuned the phone which was still sealed and unused and they received it on 29th January....

Resolved! Unable to change billing address

Cant be able to edit the billing address. I contacted the contact services for this EE and they updated it already as to what I know, and then I recieved a message to update my address in my account. however there is no such edit billing address in ...

Resolved! Removing multi line discount

HelloI have two contracts with EE, both of which have EE Perk discount, and one also has a multi line discount. I want to upgrade the one with the multi line and continue to use my perk, however none of the plans will allow me to apply the discount. ...