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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 64815 Views
  • 69 replies
  • 14 Helpful

Resolved! Re: Turn off parental controls

Hello, mine says I'm not the main account holder but I'm the one who pays and I have bank statements to prove it and in my app it won't let me change it, so what do I do? Also I pay monthly and all really want to do is cancel with you guys but I don'...

Bill issues

I cannot access my broadband bill in any capacity, not through the app the website or through the phone.

Resolved! iPhone Full Works - Friends and Family

I have recently come out of contract, and currently I am technically unable to upgrade my phone to a SIM-only plan while also using a Friends & Family discount code.The reason I like my current plan is because it allows me to travel internationally w...

Resolved! First EE Mobile bill charges

My first bill coming from O2 and amazed to see I am charged for picture message and using "emoticons" as these are classed by EE as pictures ??? Is that normal ? Should i keep strictly to pure text and never use emoticons again......new to me....and ...

Resolved! Re: Change billing address

I want to update my door no  so my correct address is ******* CAN YOU PLEASE UPDATE MY ADDRESS  [Mod edit - removed address. Please do not post personal details in the community]

Resolved! Why is it so hard to return my device

I have rung ee 6 times now (twice they hung up on me after putting me on hold) as I decided to return my ee broadband mobile kit a day after I got it as the signal in my area is just no good for it but trying to return it seems so difficult as so far...

Keironuk by • Explorer
  • 355 Views
  • 3 replies
  • 0 Helpful

Resolved! Cannot access broadband bill

I have recently switched over to EE broadband.  I already have an ee mobile account.  I have been trying to link the broadband to my account but it will not work.  I have received emails saying “check out your bill by logging into to your online acco...

Babalous by • Explorer
  • 726 Views
  • 3 replies
  • 1 Helpful

Resolved! Mis sold mobile plan

On 24th January I visited an EE store to upgrade my phone and also arrange a new contract / extend my existing contract.Right at the beginning of the consultation, I stated to the sales assistant that I did not want my phone bills to rise from the £4...

Beamo74 by • Investigator
  • 574 Views
  • 7 replies
  • 3 Helpful
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