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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 71053 Views
  • 72 replies
  • 15 Helpful

Resolved! Incorrect information given by EE about my airtime plan

Hi,I have already raised a formal complaint with EE, but I would also appreciate some clarification from the EE Community team.My minimum term for my current airtime plan ended on 12 September 2026. I wanted to stay with EE, keep my existing number a...

Tom2828 by • Investigator
  • 408 Views
  • 11 replies
  • 2 Helpful

Unable to upgrade message

I am currently on a sim only plan and the contract ran out back in April, I tried to look at phones etc to do an upgrade but I get this message at the top of the screen "just so you know, we’re unable to let you upgrade or get another phone yet"I hav...

Resolved! Removal of ex employee discount

I am an ex employee who went through a redundancy in March 2025. I was under the impression my service would remain discounted but I see that the discount has been removed without informing me.How can this be rectified?

petemcd by • Explorer
  • 375 Views
  • 2 replies
  • 1 Helpful

Resolved! Need help.Wanna change my business acc to personal acc

Need help.Hi I wanna change my Business Account yo Personao account. Some og your guy from ilford service center made my business account without my consent and letting me know.He set up my Account as business and I told him I was a student and I cam...

MuAb by • Visitor
  • 110 Views
  • 1 replies
  • 1 Helpful

Resolved! Incorrect email address

My email address was inputted missing 1 letter so all emails from EE regarding my account/billing/orders have been going to the wrong address.  I have updated the address to the correct one, but I need my order confirmation for my upgrade that I plac...

Mia113 by • Visitor
  • 114 Views
  • 1 replies
  • 0 Helpful

Resolved! Difficulties cancelling me EE subscription from abroad

Hi,Could someone please help me figure out how to cancel my EE subscription?I’m currently no longer living in the UK, and I don’t have access to the EE app. My UK plan also doesn’t include international calls, so I’m unable to call EE customer servic...

Resolved! Adding Mobile Account to Broadband Account

Hi, I already have EE broadband and am considering taking out a mobile phone contract too. Will I need to undergo another credit check to add the mobile service onto the existing account?For info, I don't have bad credit - I've moved house recently a...

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