All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
Waited 14 working days to get refund and it never arrived. Phoned had a seriously rude customer service rep that was useless and repeated an obvious script in front of her. When I asked for call reference number and employee name as I missed it at th...
Worse move from BT to EE … wish I hadn’t of done it … told it will be cheaper but no it isn’t !!! also been charged twice for mobile phone bill and have to wait 7 days for refund which as left me short in money for another household bill which was du...
This is advertised as being able to gift data to family and friends - how does this work? And also unlimited data can be used on a smart watchSo my partner wants to join EE, she has an iPhone which she owns outright so only needs a SIM only deal, can...
I have an additional line on my account which is discounted by 10£ a month, the additional line has been on my account for over 3 months now. I'm just wanting to know, if I transfer ownership of the additional line, would the discount remain?
When I upgraded my phone two years ago I chose to pay off the new device over three years but only took out a 2 year contract for the airtime plan:That contract has now ended and I assumed that I'd now be able to change my plan if I felt a better one...
I would like to discuss my payment [Mod edit: move to own thread and add title]
When I called the EE customer service in September I specifically asked and told the agent that I would want my contract to start in November as I still had a contract with 3 which runs out after the end of October. This was agreed by the agent, I g...
Hi I was just wondering if I could change the date for my direct debit
Hi thereAm I able to raise issue regarding EE with the communication ombudsman if my complaint to EE is within the 8 week period? EE have shut down my complaint even though it's not been even two weeks, and with no communication from them after admit...
Hello,I have spoken to couple of EE customer support team and requested to process my final bill closing all the three sim and phone contracts i got, since i was leaving uk. They said it will be updated and processed in the next month which will be c...
