Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 65881 Views
  • 69 replies
  • 14 Helpful

Resolved! Charged £30 plan after agreeing to £25 EE Business SIM

Charged £82 for first EE Business SIM bill – wrong tariff? I recently purchased an EE Business SIM by phone and was offered two options: • Around £25/month standard plan• Around £30/month plan including international calls/texts I specifically declin...

LU369 by Visitor
  • 194 Views
  • 2 replies
  • 3 Helpful

Resolved! Splitting my mobile account into 2 separate accounts

I have an EE mobile account with two mobile numbers, one for me and one for my daughter, which I pay for. She has now left home and is independent and I want to split her mobile number off into a completely separate account that she can control and p...

Phil39-M by Explorer
  • 236 Views
  • 3 replies
  • 4 Helpful

Resolved! Billing update

Received email saying we have made mistake with billing and I owe £13 a month for last 3 months,there mistake there problem not mine, anyone else had this message or is it a scam.

Wsdkm01 by Investigator
  • 234 Views
  • 4 replies
  • 0 Helpful

Resolved! Flex Pay Direct Debit

HiI am trying to change the bank account for my Flex Pay direct debit. I can't seem to be able to do this online, or in the app - just the monthly airtime / subscription. Can anyone help?ThanksPaul

Resolved! ref montly charges

seen a few with £83.99 which i am paying  for over a year  been told if u want out of contract to new provider £586  plus the £83:99 so can i wait another year at £83 a month an get out for free serving my 2 years as i cannot afford this much longer

shannei by Investigator
  • 287 Views
  • 6 replies
  • 1 Helpful