Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill Email or SMS

Hello,Am I supposed to receive an email or an SMS when a bill is ready to view because in the 9 months of having a contract I never have?Thanks

Resolved! Monthly statement

Resolved! Cancel my phone account

pay phone bill with paypal

hi does anyone know if u can pay the phone bill using PayPal? on Google it says u can but does bot give option online when trying to pay bill

Resolved! Overpaying

I have been paying my bills but every couple of months there charging me double

Ne31 1fe

Hi my bill is higher than normal

Paying bills

How do you go about paying your bills? Because with EE if your a day or two late, they’ll slap on there extra charge!! The so very nice people…..

I paid but not showing

I paid a device payment as my direct debit has been cancelled for an unknown reason and I was due to pay money, but I have had an email confirmation but it’s not showing on my account, my bill payment showed straight away as paid

Bill

Hi how can I pay my bills?

Resolved! Contacting EE

Hi, I received a letter saying my payment had failed (i’m not sure how as it comes out the first of the month) it stated I had to make a payment online but everytime I tried to do so it wouldn’t let me and now I have been without wifi for over a week...