All discussion around anything related to EE billing or contracts
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
HiTried my to pay my bill on the website this morning. Payment portal looks to have crashed before completing ( e.g. showed random error code and not the confirmation page) but it did took funds from my bank which currently show as pending.Any sugges...
Hi there,I don’t currently have any products or have access anymore to the device or have any details about the contract but have a outstanding debt to EE how do I start a payment plan.
I cancelled my contract in December and I paid my final bill. I even got credit back on that bill and in the EE app it says my account is closed. But EE have been consistently awful and have brought an issue to a debt collector about my final bill...
Is there anyway I can see my call log for the past 3 months?
I have had £47 taken from my bank account. However my bill was for £14. Please explain
The same thing happened to me, it doesn't make sense, why not make it clear in the contract or at least give us a heads up when signing the contract. My contract for my phone ended in November and I thought they would stop charging automatically, lit...
I want too reduce my monthly payments
I was charged for my old contract yesterday, but I’ve now ported my number and switched to a new provider today. Can you confirm whether this payment will be automatically refunded, or do I need to request this? If I need to raise it, please let me k...
how am I able to access online chat when I cannot access the app? my phone screen is broken & need to chat to someone. I cannot call due to being in work late
