Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

How do i add my staff discount code

I took out an extra device last month in store and was advised to add my staff discount code later, I am trying to do this online but can't see where i can add this. Can anyone help?

Resolved! Bill

How do I find out how much my bill is

Resolved! Re: Why is there a £2.50 charge per month for itemised billing service?

I have had the same problem. What appalling service to sneak this charge in there without informing us. Very disappointed.

Resolved! Spend limit reached

It says spend limit reached when i try to use my phonebill. I have paid my phonebill and my data has reset this month.

Resolved! I want to make a payment

How can i make payment i cant even use the txt option

Re: Made an international call in error

This happens to me, it seams ee makes a good money by customers mistake! I argued if I made mistake so ee made too. My contract is £27 per months and why ee should let me take over £1000 to abroad? It’s really ennoying.

I want to cancel direct debit

Re: Viewing my bill

My bill is paid by my mum fella but he putting it up £5 every month I’m now pay £;65 from £35 when j sstarted please with my last 12 month statement and if I’m being ripped off so I can copy over to the police please help with break down of my pain a...

Missold roaming

Due to nobody contacting me in 72 hrs as was promised, I rang EE today to discuss the outcome of the complaint no 23031505. The recorded calls were supposed to be listened to in order to decide the outcome, however the person I spoke to from EE today...

Resolved! Extra costs

Hello, I've got some extra cost on my plan this month. Is there any way i can spread the cost of these throughout a couple of months? Pay them off but by bit and add it on to my contract price?