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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16861 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26757 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 56707 Views
  • 69 replies
  • 14 Helpful

Resolved! How to change my address and help with the payment

Hi, I have recently moved home from *************** ************************ I am struggling at the moment to pay my bill on my phone I have just recently paid for my Internet and having trouble paying for my phone bill at the moment it is costing me...

Resolved! Cancelling the contract

I have moved out of the country and I paid my phone contract and the the contract ended in 3rd of November. Now I want to cancel the contract and disconnect my sim. But there’s is no option to do that. As it is impossible for me to call EE to do it. 

Vijini97 by • Visitor
  • 121 Views
  • 1 replies
  • 2 Helpful

Resolved! 2 Mobile phones bill due

My mum has just passed away few days ago and I have to help with funeral etc cos my dad didn't have any insurance for my mum or him so I'm struggling to pay my bill till next Tuesday definitely and was hoping if you can connect mobile back on cos I h...

Resolved! Bill

I can’t see the bill from the apps, it loads for ages but  show nothing. I’ve been charged more that my monthly plan for 3 months, and every month charge more. How come?

CCH_AC by • Visitor
  • 92 Views
  • 1 replies
  • 0 Helpful

Resolved! Switching from EE to Sky

I have left EE no longer am I over paying for a basic service and a service I’m not fully getting I switched to sky At least you can contact them by chat 24 hours a day and you keeps messaging me saying you’re taking extra money this month from each ...

Resolved! Bill

Why can’t I change the date of my bill? It says I’ve changed it too many times. I don’t remember doing it at all

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