Contracts & Billing

Resolved! Out of the country cant manage to pay my bill

Hi I am out of the country and am struggling to pay my bill manually after missing direct debit (poor time management) I cant seem to text or call support. My ee app cant generate bill and its always been buggy ever since I switched from a pay as you...

Resolved! Cancellation

I wrote to EE to cancel my mobile phone account months ago and I’m still being charged. I don’t want to sieve hours on the phone. Is it possible to cancel contract effectively online? 

Resolved! Commend a member of staff

Hi all,I have been having considerable trouble trying to get my final bill sorted as I kept being billed for £851 I did not owe. On Friday 26th June I called for at least the 4th time (having been told incorrectly on the other occasions it was sorted...

Resolved! Direct debit details

I have 2 phone contracts under 1 account and want to pay for each with 2 separate accounts. How can I set it up so each direct debit comes out of a different account?

Resolved! Extra Charges

Hi Ali, I'm having the same issues - over charges of £30-40 for months!! Your website is that rubbish that even trying to load the itemised bill crashes or says service not available now.   It would be ideal if a customer could just get information q...

Resolved! Why is EE so awful

Once again I am trying to upgrade my phone. The verification codes to check out my order do not arrive, passwords randomly stop working, I’m unable to contact customer service and the system won’t even allow me to book an in store appointment to reso...

Resolved! New customer bill and pay

As a new customer i have received NY first bill and just texted today to say that payment  by direct debit has just been taken.That suggest to me that the delay between bill and payment is 9 days.Can anyone confirm that that is the normal period  ple...

Resolved! Assign User Name to Business Account Billing

How to assign user name to the business account. 

Resolved! Pay bill