Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Clarification on bill payment

What am I paying for on my bill we’re ut says device payment. I have 3 devices on my bill so how do I know which is which [Mod edit: Title edited]

Resolved! Phone call activity

How can I find the call list breakdown that would expected to be on the bill

Resolved! how the hell do you cancell a mobile account

if you have no mobile number and no sense from any advisor over a landline --- its a rip off You have no way of communicating unless you have a mobile, therefore no way of cancelling --- When EE started to take on the mobile stuff i tried it, and tha...

Resolved! Finance option rejected as “you have taken out a loan with us in the past 45 day

Hi, I wanted to buy and finance a Nintendo switch 2 as it was on offer. I submitted to a credit check and I should have been able to pass it finance wise, but it said I failed since I have taken a loan out in the past 45 days and must wait? But I hav...

Resolved! Account

How do I access account like before to change subscription

Resolved! Re: Change direct debit date

Hi can you please changed the date of Direct debit every month of the first please

Resolved! EE Mobile charge increase.

We have just received an Email showing the increased charges for Broadband and Landline in line with Ofcom charge increase. Are mobile charges going up in March the same as Broadband charges as we have not received any notification of any increase fo...

Resolved! Request to change existing contracts as 1 had lapsed and 1 was due to expire

HIWe have 2 business SIMS that are used as Dongle for 2 of our remote sites. One contract lapsed last year and the other is due to lapse next month. I had a call with sales a few weeks ago and in order to change to new contracts I was informed we had...

Resolved! Upgrade anytime

I tried to upgrade on Saturday to a S25+. I had a confirmation email but it also said ee needed to contact me about it. They didn't and checking today the order was cancelled/didn't go through. I've tried again to upgrade but had the same (had the co...

Resolved! Pay monthly contract

I changed from a pay as you go to a sim monthly contract in September 2025 as I got a good deal of £20pm for unlimited texts, mins and data but added scam guard on for extra £1.50 so my monthly bill was £21.50, a few days ago round 21st/22nd Feb 2026...