Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 65410 Views
  • 69 replies
  • 14 Helpful

Feeling scammed…

Hi everyone, I recently popped in a store to get paid off my left over contract. The guy instead tried to keep me in EE by giving a very good offer.  I didn’t have to pay the 6 months of my phone but I had to restart a new contract with new iPhone an...

EE sim card cancellation issues

Contacted EE on Monday to cancel my SIM card(number ending with 397) as I found a better deal and was told that it would be done in 4-5 days, called them again today to check the status and was told that it's not possible to cancel the sim card and t...

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ewqrt by Investigator
  • 758 Views
  • 6 replies
  • 0 Helpful

EE Account Linking & eSIM Issue – Need Help

I joined EE yesterday on a 24-month contract with monthly payments. Today, my SIM card was delivered—so far, so good. However, when I log in with the email and password I used to create my account yesterday, I can't see any services. There's somethin...

caneraras by Investigator
  • 1136 Views
  • 5 replies
  • 7 Helpful

Contract Cancellation charge

I recently cancelled my contract via live chat and I asked if I would be charged the person said no however on my account it says I will be charged £74 for a plan I have not used and for a sim I have not received 

New contract

My previous contract ended in January so I restarted a new contract and got a.new phone as well ,I have changed number but they are still using the old contract number also my bill has risen as well and they said my new contract was for  a watch not ...

Resolved! Issue

Also having the same issue and no idea why.  Applied online and heard nothing for a week, contacted EE to be told it had been declined on credit. Attempted to sign up again over the phone but declined a second time.  Credit score is excellent. No mis...

SamEE17 by Investigator
  • 2183 Views
  • 11 replies
  • 2 Helpful