Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59383 Views
  • 69 replies
  • 14 Helpful

Rejecting my payment online

Why are EE just rejecting my payments online? I can't even set up a direct debit as it just says the sort code is invalid, had no issues previously paying by card, I've tried 3 times and they just reject the payment. Yet it says my account is overdue...

Shodyee by Explorer
  • 1114 Views
  • 5 replies
  • 2 Helpful

Resolved! Bills

Hello. I can't check my bill online, and I'm paying way more than I should. How can I check my bill

glichev by Explorer
  • 485 Views
  • 4 replies
  • 5 Helpful

Please can you put my phone back on after paying my bill 

Resolved!

Hello I want my call history date to date outgoing calls and incoming calls please would you help me with this 

Hi is this for Device upgrades also with EE? If your an existing customer with EE and paid your bill on time each month with no issues are you able to upgrade to a new more up to date iPhone/Device when this current one is paid off and due for renewa...