Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

mobile discount

I am new to EE and ordered home fibre broadband in the shop on 7th April. I was persuaded to also take out a SIM only mobile contract as I would save £20 a month as a broadband customer, which I was happy to do.My broadband has been delayed by Openr...

Fraud

Beware of fraudulent upgrades with EEOn 27/10/23 I called EE to cancel a contract for my phone ending 4373 from my number ending 5707 (both EE lines). At 19:46 on the same date a call was placed to EE from a different number cancelling this request a...

Unlimited data

Hie guys. If anyone could help me. Got my unlimited mobile data plan last year in October. First 6 months was paying £15 per month then after 6 months I would be paying £30 per month. The amount of money being deducted is more than £30 for example t...

Mis sold a contract in EE store.

I went into an EE store and was told I could upgrade to a SIM only deal (which I wanted) and the cost of £19PCM (which I chose). I was advised that this would start on the 02.03.2024. I then have a signed contract confirming the T&C's of the new deal...

New to the flex pay system

Hi, I started my new mobile phone contract on the 17th April & this is the first time I am on flex pay for my device. My previous contract that I took out in November 2021 is of the previous system when it all came out on one DD. My first flex paym...

Phone number 08715278000

Hi I've had this number come up on my phone and I've been charged 12 pounds it says I've not even rang this number when I go on Google to check the number out it days scam? As anyone else had this?

Resolved! Social Tariff for Mobiles

HelloI have an unlimited SIM only plan at the moment paying £23 a month. However I am now out of work and claiming universal credit.I believe I can now have the social tariff to lower my outgoings while I'm out of work. However, what I'd like to know...

Resolved! Direct debit

How I do change the date of my direct debit

Resolved! Cancel the contract

I left the UK on urgent basis due to critical health condition and resign from my job.So, therefore, now intend to cancel my EE contract. Best regards,

EE not sticking to with an offer!!

I was offered a payment plan early this month and got told by an EE staff to literally ignore my phone bill and let it go into arrears so that I could get the payment plan I'm place. So I did what the EE staff requested to be then told today that the...