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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59329 Views
  • 69 replies
  • 14 Helpful

Resolved! Transfer current SIM only contract to new phone?

I am thinking of upgrading my phone. I currently have a Pixel 6 and looking to upgrade to Pixel 9 Pro. However all the data plans with it are more expensive than my current data plan (I have already finished the contract on current phone and upgraded...

Kittnen by • Visitor
  • 3513 Views
  • 2 replies
  • 5 Helpful

I had EE fibre installed last week, it works fine but...

Had fibre installed last week, appears to be working fine *.  App installed and verified. But... I received an email from them a few days ago to say here's your first invoice... Link doesn't work. I go to app and it's just shows "can't show you your ...

Jamsa by • Investigator
  • 612 Views
  • 5 replies
  • 4 Helpful

Resolved! Pay off contract early

I'm currently unemployed and I do t believe I can get to the end of my contract period without experiencing financial hardship. So I want to know if I can repay the remainder of my contract so I do have any problems. Can you advice me on the delicate...

I have a outstanding bill I've been trying to pay now for over a week now it's saying I have added charges for late payment system comes up as systems down every time ??  

Resolved! Insurance Claim

Hi all,So I recently decided to claim on my insurance after my phone got damaged pretty bad which was near the end of the 4/5 year period. I suppose due to the nature, EE would swap it with a refurbished device with similar specs and that all happene...

Gray-em by • Explorer
  • 1053 Views
  • 4 replies
  • 3 Helpful

Upgrades confusing

Has anyone had massive issues upgrading using EE? Every time it changes and get told something different. Discounts get taken off and apparently no longer eligible for a loyalty discount that was previously on the account. Told I had to cancel the up...

Stylesb by • Valued Contributor
  • 1969 Views
  • 14 replies
  • 3 Helpful

Resolved! Thinking about leaving

I am on a pay monthly plan. On my mobile phone. But I’m getting upset about how much it if. And I’m not happy with EE. So thinking about moving to an other supplier. 

Resolved! How to change ownership of EE account.

Hi, I would like to know how to change EE account ownership to my name, as my contract has ended and It was an account a family member got for me before I had a bank account. I wish to upgrade and get a new contract aswell.

ph4ntom by • Explorer
  • 1467 Views
  • 3 replies
  • 5 Helpful
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