Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Can i cancel my contract for my phone but i want to keep the mobile number

invoice request

Hi. Where can I get an invoice from for the direct debits taken for my sim only monthly contract please.Thank you

Re: Extra charges Charge for services outside your plan

I have a mobile on my account that my daughter uses. There is a £10.99 charge to other services. We aren't sure who. How can we find out?

Call of duty points brought

My son has brought £173 of COD points via my EE account can I get this refunded?

Resolved! I want to see numbers I called or text

Manage

Hi, I’m currently in Albania, I’m trying to link my number so I can see my bills and add on on the app but the code isn’t coming through, could someone help me

Unlimited contract

Morning everyone can someone just explain to me please last week i had a unlimited contract with EE they supposed to be charging me 13 pounds but from the first week they took 59 pounds on my bank account ???

Re: Overpayment of contract without upgrade

Yes! Me too! We have over paid £2500 to £3000 on 4 contacts over 2 years! Totally shocked! Two were wireless routers which we have been told by shop staff could not be changed! No record of the conversations on our account! Offered £250 which we have...

Resolved! Two accounts, two bils, one user

EE is a very creative company. I moved to EE from BT. Suddenly, one BT account turned into two EE accounts and two bills to pay. This is a very creative way to get money from people. I wonder if EE has ever made two, three or more accounts for anyone...

Payment update

Good morning, I’ve been trying to update payment details and pay for monthly billing for the last three days and it won’t go past the 2nd part of payment and no authorisation is sent to my bank as it has in the past. Any help greatly appreciated