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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16686 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26588 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 55798 Views
  • 69 replies
  • 14 Helpful

Resolved! PayG to pay monthly - account closed on my ee app

Hi, I recently switched from Pay G to Pay monthly, previously my ee aap was showing all my payg information, since shifting to pay monthly, no billing info available on my ee aap. The in store person were not a big help, called 150 and they said they...

hash786 by • Visitor
  • 501 Views
  • 2 replies
  • 2 Helpful

Changing Direct Debit Date

Hey Everyone,I tried to change my Direct Debit date last week, but i got a prompt that said i could not change my direct debit date while EE was waiting for payment for last month.I signed in today to change my direct debit date and it says ive alrea...

EE Direct debit problem

I am having problems setting a direct debit for my phone contract, every time I follow the direct debit link I left with "You'll need to pay off any outstanding balance on your account before you can set up or change your Direct Debit. ". I am up to ...

Cheggs94 by • Explorer
  • 374 Views
  • 3 replies
  • 1 Helpful
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