Wrong Sim Deal

Jakub16 · ‎09-07-2025

I have transferred a number to EE and it’s has been with EE less than 48hours, I went in store to do this. So I took out a £20 ultimate data sim deal but after realised it’s not a Business Sim so I lose some benefits of it being a not being a business sim. Can I change this?

Matt_124 · ‎09-07-2025

The policy is no change of mind on store sales unfortunately, but if you speak to the store they may be able to do something for you with it being a business line you wish to take.

It will likely not be at the same price, just so you're aware.

View solution in original post

XRaySpeX · ‎09-07-2025

No, there is no statutory "change of mind" cooling-off period when buying from a store.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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Matt_124 · ‎09-07-2025

The policy is no change of mind on store sales unfortunately, but if you speak to the store they may be able to do something for you with it being a business line you wish to take.

It will likely not be at the same price, just so you're aware.