Text asking to make extra payment?

CatPer · ‎28-07-2023

Hi I’ve received a text this morning saying my usage has been higher than normal and requesting I make an additional payment? When I’ve checked my EE account my phone and my parents phones show no additional usage or charges? Is the text a scam??

Northerner · ‎28-07-2023

Hi @CatPer

Yes it sounds like a scam. EE wouldn't request any payment like this it would be billed monthly.

https://ee.co.uk/help/help-new/safety-and-security/online-security-best-practice/avoid-and-prevent-s...

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.