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Text asking to make extra payment?

CatPer
Visitor

‎28-07-2023 08:46 AM

Hi I’ve received a text this morning saying my usage has been higher than normal and requesting I make an additional payment? When I’ve checked my EE account my phone and my parents phones show no additional usage or charges? Is the text a scam??

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎28-07-2023 08:52 AM

Hi @CatPer 

Yes it sounds like a scam. EE wouldn't request any payment like this it would be billed monthly.  

https://ee.co.uk/help/help-new/safety-and-security/online-security-best-practice/avoid-and-prevent-s...

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Dan0879
Investigator
Investigator

‎09-07-2025 06:37 PM

Yes.

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bristolian
EE Community Star
EE Community Star
In response to Dan0879

‎09-07-2025 08:04 PM

@Dan0879 wrote:

Yes.

I know you've posted this across several other threads, but I wouldn't be so sure.

Bank details would normally be requested by means of a phishing "click here to update your details" message. These messages specifically ask you to call CS on 150 who already have your bank details.

There may be a system error, but this doesn't have any of the usual hallmarks of a scam.

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