Text asking to make extra payment?

CatPer · ‎28-07-2023

Hi I’ve received a text this morning saying my usage has been higher than normal and requesting I make an additional payment? When I’ve checked my EE account my phone and my parents phones show no additional usage or charges? Is the text a scam??

Northerner · ‎28-07-2023

Hi @CatPer

Yes it sounds like a scam. EE wouldn't request any payment like this it would be billed monthly.

https://ee.co.uk/help/help-new/safety-and-security/online-security-best-practice/avoid-and-prevent-s...

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.