Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Direct debit

How I do change the date of my direct debit

Resolved! Cancel the contract

I left the UK on urgent basis due to critical health condition and resign from my job.So, therefore, now intend to cancel my EE contract. Best regards,

EE not sticking to with an offer!!

I was offered a payment plan early this month and got told by an EE staff to literally ignore my phone bill and let it go into arrears so that I could get the payment plan I'm place. So I did what the EE staff requested to be then told today that the...

Android upgrade

I've just upgraded my phone to S24 ultra but looking at my plan it's called MP all rounder iPhone unlimited. Tried speaking to someone on the phone but they said everything is ok. Anyone shed any light on this?

Re: Selling contracts to a vulnerable adult

I have just had the same thing happen to my 23 year old son who has Asperger's. He went in to High Wycombe store to ask to move his current EE number which is in his mothers account into his own, now he is an adult and to help with his credit rating...

Exchange phone and contract

Hi, I’m wanting to exchange my contract and phone while I’m still in my cooling off period, I’m a new customer so didn’t have a contract before, unsure on how to go about this and whether it’ll let me order a new phone since I just got one. Thanks in...

Re: SIM CARD CANCELLATION for telephone number ************

I like to cancal sim card, phone number is ************ [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Google Play Refund

HiOn April 22nd I had something refunded from Google Play back to my EE pay by bill. How long will this take to show on my account?

Resolved! Overcharged

Hey I don’t know if this is normal but I have an iPhone 12 with unlimited calls and texts but 120g but from last month they’ve put the gigs up to unlimited because I ordered a broadband . I took my phone contract out October 2022 and it cost me then ...

Resolved! Plusnet

Hi I transferred from plusnet to EE and I have been deducted payments from EE.. I asked to keep the same number. I live abroad and my husband is using the phone. Is there a number i can phone internationally or email to sort this as they obviously...