Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15467 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25640 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 52560 Views
  • 55 replies
  • 13 Helpful

Resolved! Stop itemised billing

I’m trying to turn off itemised billing but can’t see how to do it. How can I cancel it? I feel like this is a stealth tax which everyone pays every month because it’s not obvious how to turn it off. 

HG987 by Visitor
  • 4431 Views
  • 7 replies
  • 22 Helpful

got a new contract

Instead of upgrading, I got a new contract with a new phone. Now I realize that I have 2 contracts but I only need one contract. How can I have my new contract but not pay a fee to cancel the previous contract?

Upgrade

HiI have just upgraded, ive not had to pay an early upgrade fee as i only have 60 days left on my current contract. I am wondering what happens now to my current contract and when do my new contract come into play and my new monthly payment amounts. ...

Cancelling within the 14 day cooling period

Hi All, I've recently had a bit of an issue with my contracts, whereby my watch went missing with DPD then was located and sent to me later in the day. I called EE to cancel that order and took a new line, and shortly after the original watch was del...

Gswan96 by Contributor
  • 536 Views
  • 2 replies
  • 0 Helpful

Card limit reached?

I am trying to upgrade my phone using the EE app, as I work shifts and dont get time to head into my nearest town to go to an actual store.I get to the payment screen and it says I have exceeded the number of tries to input my bank details. I know my...

How to de activate e SIM card and account ?

I got E SIM card in July then the whole August I was out of the country and obviously the payment didn’t go through my bank for some reason . Now I am back , and when I logged in it shows my account has been closed . So what should I do ? Thank you 

Azada by Visitor
  • 387 Views
  • 1 replies
  • 1 Helpful

Bill so high

My bill is £160 for the past 5 months. Instead of £110 . Why . And no one is answering to the call centre. Online chat not available anymore. 

Lore1111 by Investigator
  • 453 Views
  • 9 replies
  • 0 Helpful