Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

END OF CONTACT

I currently have a mobile from EE on contract until November 2025. My current mobile usage (24 month agreement) ends on 30th October 2024. I pay for the mobile contract and Usage separately. I want to move the mobile usage to a different provider, ho...

Billing

I have a mobile phone with ee and can access my account to see bills etc BT recently swapped me over to EE broadband and I can’t access bills now from either ee or BT

Resolved! Direct debit

EE pls resolve I have a direct debit but still message is coming to pay message Hi. This is a message from EE. We want you to know we are here for you during these uncertain times. Your account is currently in arrears. If you're in a position to do s...

Resolved! Keep my number from EE to EE

Hi im wanting to get a new phone and contract but i want to keep my same number. Im on an EE contract now but want to buy it out and change to a new phone and contract from a third party but the network is EE. How can i use my same number from my EE ...

Billing question

Our son’s contract finished on 15th September and he has chosen to have a SIM only contract from that date. We have just had our monthly bill which is £10 higher than normal. Can’t remember if we pay one month in arrears or in advance. There are no e...

Resolved! 20% perk discount

Hi, recently upgraded and didn't check that my existing 20% discount would carry over as i did it online...can my voucher code be applied retrospectively?

upgrade issue

I have bene attempting to upgrade from my iPhone 14 pro to the 15 pro max. When attempting to do this online it does not let me continue and says "The items in your basket are over your pay monthly amount on this income rangeTry changing your upfront...

Resolved! Phone upgrade on sim only contract

I have within the last 4/5 month renewed my 24 month sim only contract which I currently use with my iPhone 12 mini however would like to upgrade to the new iPhone 16 pro, is there any way to do this whilst keeping my current sim only contract and pa...

Resolved! Roaming package not working

My wife and I paid £25 each for a Roaming Package to cover our month in Kansas. We were told by EE that it would enable us to phone UK numbers (including each other) and call local Kansas numbers within our package, i.e. at no extra cost. But EE is...

Resolved! Cancel sim

Hello, I’m looking into getting a new sim in my name and wondering how do I go about canceling the sim I have currently as an ex step parent pays for the sim and want to cut off all ties