All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...
When is my contract due for an upgrade
How do i see the contract i started in March.Online told to go to a shop.Went to the shop. they cant find it . Manager and staff member looking sheepish and confused. Sorry we cant get it. Called a different shop. You cant get it from a shop you hav...
EE state that contracts made before July 7th 2021 won't get charged for data roaming while abroad. My EE contract started July 16th 2020, in theory I shouldn't get charged but it was a 24 month contract and that time is over, although can still use p...
I have read other posts that have the same repeat behaviour by EE. The rates being charged are not the agreed contracted rates. Month after month the Customer Service people say they have fixed it, in my case it is £39 a month and not £28. They agr...
Change my address
Dear sir /madam i have got this recently uploaded by Sabrina but there’s looks like my contact doesn’t look’s right please can you EE company investigators this case for me please. Thank you kind regards Aminul [Mod edit: Please do not share perso...
It has come out my bank but still says needs to be paid
Earlier this week I was on my ee account and saw I could have a free upgrade.started looking at phones then thought I’d leave it till weekend as I was working.Just logged in to choose a phone and plan and now saying I have to pay to upgrade.has the ...
