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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8149 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18282 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35423 Views
  • 49 replies
  • 11 Helpful

Resolved! Free upgrade

Earlier this week I was on my ee  account and saw I could have a free upgrade.started looking at phones then thought I’d leave it till weekend as I was working.Just logged in to choose a phone and plan and now saying I have to pay to upgrade.has the ...

Shirlt9 by • Visitor
  • 634 Views
  • 3 replies
  • 4 Helpful

Really bad service

I have never seen bad service like this EE service. I called today twice and they hung up on me. I called again, and after 30 minutes of talking, they hung up again. Network problems you will really suffer from, and problems from customer service. I ...

Aminali by • Visitor
  • 265 Views
  • 1 replies
  • 0 Helpful

Scam phone call

Today I was called by EE in theory offering me reduction on my bill to £21 I'm presuming this was a scam 

Missie16 by • Visitor
  • 467 Views
  • 3 replies
  • 1 Helpful

Renewal of my EE sim only contract notification

I was not a happy person when I read this email message from EE.  It basically increased my monthly payment substantially unless I logged in to my account and chose a different package!It most definitely was not the best nor the cheapest package for ...

contract

hi, could you please inform which day next month my contract ends? i also would like to stop once is finished.

jvmainuk by • Visitor
  • 234 Views
  • 1 replies
  • 1 Helpful

Overcharged on bill

Hello ive just got my bill saying I've been charged 50.94 on my mobile broadband but I've always had a lock on it since I've been with u too make sure that doesn't happen so how can I have been charged nearly 25 or so 

Jazzyjojo by • Investigator
  • 369 Views
  • 8 replies
  • 2 Helpful

Can i find call history for May?

HI I'm trying to find my call history for May (incoming call) - is there a way i can view this online? as i need to screen shot it for a court case! I think it might have been deleted by accident on my phone, so is there a way of getting it back?

Mazzmazz by • Visitor
  • 315 Views
  • 2 replies
  • 1 Helpful

Upgrade

Interested in good as new upgrade .as I've been a customer for years .will you waive the 50 deposit Louise

Loulou55 by • Visitor
  • 224 Views
  • 1 replies
  • 0 Helpful
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