Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: How do I access online chat

I want to change payment details on my ee account

Resolved! Student Discount - Question

Hi Just wondered if anyone can answer a question for me, I currently have a sim only plan with student discount.If I add Xbox Game pass which costs £12.99pm will that be charged at full price or will the student discount all be applied to that aswell...

Cancelling SIM contract within 14 days when purchased from a shop

Hi,A friend of mine in his 50s asked me to help him purchase a phone as it had been having problems with its battery and recharging and he was going to visit his parents for a few days and he didn't want any problems with the phone whilst he was away...

Re: Contract when does my current contract expires

I have a pay monthly contract

Resolved! Why can't I see my bill was ment to be £8.00 a month but beening charged that

Why I left EE and joined SMARTY

I wanted to come on here and say that I have been a customer for as long as I can remember t mobile and orange. This year my contract ended after being spiked an additional £7 . I was now paying £57 for a two year old handset which would not decrease...

Hey

HOW THE HECK DO I GET INTO MY EE BILLING IM NOT USED TO IPHONES USUALLY A SAMSUNG PERSON BUT LATE NEOHEWS IPHONE AND HAVENT GOT A CLUE TO GET INTO MY BILLING PAGE.I PAY MY BILLS THROUGH DIRECT DEBIT I CAN SEE ITS BEEN TAKEN FRIM MY ONLINE BANKING BUT...

2 numbers billed only have 1 phone8

Hi am new here. I pay for broadband but my mobile bill has 2 numbers on it so have been paying double for another number am completely unaware of. Very worried. Advice please

Billing

My monthly bill payment is only supposed to be £107.00 and they have charged me over £100 more. Can anyone give me advice or a bit of help to get the money back that was overcharged?

Resolved! extra charges

Hi can i pay for extra charges that have already been processed with a card or anything right now before i need to pay again