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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60430 Views
  • 69 replies
  • 14 Helpful

Resolved! Contract ending

My contract is ending and I have a better offer from another provider. What is the correct procedure to inform EE of my intentions please? Simon. 

Simonhul by • Explorer
  • 523 Views
  • 3 replies
  • 3 Helpful

Resolved! Phone bill

hi, recently I’ve just paid for my phone bill once I’ve done that  EE has gone to me  they can’t take my payment, yet it’s come out of my account. Can someone help me and get back to me thank you.  

Resolved! Re: How to contact EE via email

Dear EE Data Protection Officer,     I hope this email finds you well.     I am writing to formally request access to my call history under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. I would like to obtain a...

Midahlan by • Visitor
  • 846 Views
  • 3 replies
  • 3 Helpful

Resolved! Leaving

My contract has come to an end I want to leave EE as I’ve gone sim only thank you 

Why is Apple Music Showing on my Bill?

I had this a couple of years ago and cancelled it. I have not re-ordered it and do not want it. So, why do I have two instances of it on my bill?Remove the items, and never add anything unless I specifically ask for it.

RuthES by • Investigator
  • 783 Views
  • 7 replies
  • 6 Helpful

VAT

Why can't EE be more like BT and provide a VAT calculation on the bill? I will switch to another provider if they don't sort this out.  Not happy.

giles1234 by • Investigator
  • 1903 Views
  • 11 replies
  • 7 Helpful

EE took unauthorised payment from my bank account

My wife noticed our EE bill had more than doubled the other day. She managed to get through (despite me being the account holder) and discovered that the broadband account had been closed and the payment was taken due to early cancellation of contrac...

MikeB65 by • Investigator
  • 1168 Views
  • 1 replies
  • 3 Helpful
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