Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Please pass on my thanks to Lacey in billing ...

I had to call up with a query and she was very helpful and quick to resolve my issue.Great customer service! Please pass on my thanks to her - unfortunately I didn't get a survey text so can't reply via that method.

Data Plan

HiCan anyone tell me if I can change my Data Allowance. I was talked into increasing my allowance by one of the assistants in my local ee shop, when she promised it wouldn’t cost me anymore per month, in fact it was a ‘special offer’ which would wo...

Re: Bill payment

I have tried to pay using my debit card but it is not registered as yet. I am currently abroad what can do? My bill is overdue

Direct Debit

Had a notification/text from EE, apparently my account is in arrears! Log in to the app, to find that I have no direct debit set up and that I owe the previous months payment. No idea why my direct debit is no longer set up, and I had absolutely no n...

Can’t seem to cancel my contract

Hello, Has anyone had trouble cancelling a contract? I have been with EE for years, but can get a new contract elsewhere cheaper. I cancelled a few weeks ago, with an end date of 20th May. That date came and when I checked for a final bill, it said ...

What’s going on

I called 150 to top up pay as you go to get another 20gb, I was transferred to a guy that said I could get 25gb a month if I payed £9.80 monthly….seemed like a good deal so answered all the questions that they ask ect…gave my card number ect… Happy.O...

Billing

I try to pay bill through the EE app and My payment amount deducted with my bank but App dosent so the payment gone be accepted so what's the problem happen can u check

Resolved! Re: Request to stop paper bills

I would like to cancel my paper bills

No Access To Bills

My online account wont allow me to link my device, just comes up with an error, so I'm unable to access bills through the online account.I've seen multiple places say that you can text BILL '150' to access your bill, this also doesn't work. I've call...

Resolved! Payment's

I have received a text message from my Bank saying you have tried to take money out of my account when i said when i took out my contract i get paid on the 11th of each month.You have now done this twice and i have now incurred bank charges so please...