Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Ee cant complete my trade in

I recently upgraded from my samsung zflip 3 128gb to the 512gb zflip 5 using trade in.Ee made a mistake and did a trade in for 256gb zflip 3 not 128gb. I had to call ee and get it canceled and do the order again in a 1 hour odd conversation and do th...

I havnt paid my bill since marchc2023 what next for my contract

I have not paid my bill since march 2023 what next for my 28 month contract

Why is EE charging for early cancelation its not on there got dear in the end

Hi

Resolved! Sim contracts

Hi, my two year contract is coming to an end and I would like to keep the phone and number I have and move onto a sim only contract with more data than I have now ( I am on 4GB at the mo) I went onto the online store and found what I thought were g...

Resolved! Bill

How much my next bill

Contract and signal

Hi I'm astounded that ee can put my contract up by 7 pounds a month more than what I agreed initially but the service has become worse than ever,my signal is terrible at the moment and I've been here since the days of orange

Resolved! Get new contract .

How did I go about taking a person off my contract and getting one just for me .

Upfront payment refund

Returned a new phone ordered by mistake, it was delivered back to the returns warehouse over a week ago.how long should it take to receive upfront payment refund?

Resolved! No frills plan what is included calls texts etc

Hi I am due an upgrade and I am looking to see what is actually included in the no-frills plan, all I can find is that you can't gift data, and no actual info as to what you actually get, like unlimited calls, texts, etc.