Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Early upgrade

So I have about a month left on my plan , yesterday it said I could upgrade early but today it's saying I can't tried through the website but going around in circles

Resolved! How can i view my statements on ee app?

Resolved! Upgrade - Flexpay?

Hi,I’m with EE for almost 9 years and my contracts finish in April. I was just checking out the deals they have and can see they introduced Flexpay which involves a credit check. My credit score isn’t the best since taking out my contract in these 9 ...

I pay £10.79 a month for my sim only contract, is this the cheapest price for a

Unable to access my bills

I have been trying to access my bills for a while now and each time it states sorry something has gone wrong when clicking on bills. I called 150 that took me to the messaging service. The staff member wrote that my number isn't being recognised and ...

Resolved! Am I still in contract

Resolved! Billing

I normally pay £32 for my sim only contact and Broadband. My next bill due 27/12/24 is estimated to be around £43!! Anyone know why it would increase as much as I never go over Sarah

Linking SIM to EE id

How do I link a Pay Monthly SIM to my EE id so I can have it on the same bill as my broadband?

Resolved! EE closed my account mid way through my contract

As the title says, EE have closed my account even though I’m still only 6 months into a contract. They’re then saying to me that I’m late for my payment even though it’s on direct debit and technically they’re not billing me through my bank. It’s lik...

Trade in

I have set up a new phone with the trade in option and sent my phone back, this is now the 3rd time doing so over the years. I sent it back over a week and now they are saying they are going to charge me 500 because they didn’t receive it? When I sen...