Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! direct debit

Hi i need someone to set up my direct debit as i’m getting charge for late payments as someone cancelled my direct debit and not communicated this with me i’m very frustrated the way there has been 0 communication that my dd has been cancelled and no...

Gifting Data when EE App isn’t working

Just seen the EE app is down, can anyone tell me how to gift data during this time please?thanks

Credit check

my credit score is 585 and I am 20 years old, can I get an iPhone 14 pro max 128gb monthly contract if I pay £100 upfront

Resolved! Google play refund

Hey, I recently had issues with my son purchasing roblox via the mobile contract and ended up with few hundred phone bill after alot of hassle, roblox agreed to refund the transactions to Google play, who have then said they would refund to the payme...

Resolved! costs of calls outside my allowance

how much does EE charge me for calls outside my allowance? is there a list of the prices?

Resolved! I want to aamend my account

I want to add my wife's name in the account

I feel ripped off

I was sold an upgrade to a S23 Ultra for £88 a month. The phone is the complete opposite of what I was told in store. You phone agent has informed me that I can not return a phone I bought from the store. Apparently when you buy a phone from the s...

Upfront cost refunds

Hi, I took out a new contract for an iPhone 12 pro, and after a week I changed my mind and cancelled the order, which was now a week ago today! I paid upfront a fee of £50.. How long does it take for that to be returned? TBH I forgot about it at the ...

Resolved! How to stop paper bills

I want to stop receiving paper bills

Resolved! Discount

If my friend was to join EE as a new customer and say the plan they chose had already got a discount applied lets say 30% can they use there blue light or student discount on top of the current discount already on