Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Final Bill extra charges

I have received my final bill from EE and am confused about why I have extra charges My EE contract ended on November 2nd and I ported over to a new provider on October 22nd.My direct debit was taken in full on October 15thMy final bill has monthly u...

Device Bill

Where do you fin the bill for the device?

+1519

When did EE decide that +1519 (Ontario) became part of the US for billing information purposes? Does not affect billings at the moment but could do in the future.001519xxxxxxxUSA (from CAN)

Resolved! Contract end date

Where would I find my contract end date without calling up EE and waiting 10 hours in a queue

Resolved! I want a contract on my sim card

I already use EE SIM which is Pays to Go now I want this EE contract.I want to get a contract on my same first number then what should I do?

Charged abroad, despite turning off roaming

I was in Rome for a month. I turned off Roaming and used the local internet connection for connection to the internet through my phone and tablet. I didn't make any calls or send texts. And yet I have been charged £57 extra this month., How xan this ...

Payment

I've had a problem from payment. This looks like Application error: client side exception. I had a stroke so I get mixed up and stressed. I can't use the phone (speaking). Could anyone help please?

Resolved! end contract

my contract is due to end this decemeber... EE website has nothing I can see about not continuing with them, strange that. I called 150, and said 'want to talk to someone, press 1' I pressed one and you get a text for 'visualised' help and there is...

Invoices

How do I get my invoices up as need to give some to my accountant

Contracts & Billing

Forum Posts