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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14229 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24803 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49690 Views
  • 55 replies
  • 13 Helpful

Resolved! Want to give notice but can’t speak to anyone

HiMy exorbitant contract is nearly at an end and I’m advised I will continue to get charged beyond my contract end unless I give 30 days notice. So I want to give notice. How I ask? Call us, EE says. Our new visual? service sends me a text, but it is...

hdavids0 by • Investigator
  • 574 Views
  • 8 replies
  • 3 Helpful

Failed Contract Agreement

I contacted EE for broadband early April 2024 to have a broadband contract only. I was given a monthly bill above my budget which I rejected.  The sales person look at my old account of mobile phone and said I can see you are on pay as you go mobile ...

Febhoaye by • Visitor
  • 296 Views
  • 1 replies
  • 0 Helpful

Linking accounts

Hi Im new to EE having just moved from BT (Big mistake ) have moved mobiles and broadband but cannot link any products in the app just get a message saying products already on an other online account.Spoke to 150 and was advised would be sorted the n...

Neilfair by • Explorer
  • 430 Views
  • 3 replies
  • 0 Helpful

EE are scamming me

I spoke to EE over the phone and did a 12 month deal for unlimited data for £18 i was also offered the same deal but with no cap for £23.80My app shows they are charging me £34 and have also capped my speed to 100mbs - they are now denying such a cal...

Gibson175 by • Investigator
  • 576 Views
  • 5 replies
  • 4 Helpful

Watch Contract To Phone Contract?

I have a Google Pixel Watch Contract ending soon with less than £200 left to pay (November)If I was to upgrade early, can I change it to a mobile phone contract instead of a newer watch? Of course I would have to pay to upgrade early 

RocketPup1 by • Prodigious Contributor
  • 329 Views
  • 1 replies
  • 0 Helpful

Contract connections

Spoke to a ee person today for  over two hours, could not solve our problem said someone would ring back with in a hour , guess what  they haven't, poor service ee

Sim Only

Hello,I'm ccurrently on a 24m sim only plan. Could I switch to a new sim plan?Kind Regards, 

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