VAT

JBen26
Visitor

How much VAT do I pay on my phone bill. Where can I see this on my bill?

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@JBen26 : You pay the standard rate of VAT on your mobile bill, i.e. 20% of the input price or more obvious to you 16.7% of your charged gross price. All EE consumer bills are inclusive of VAT & VAT is not shown separately.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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18 REPLIES 18
XRaySpeX
EE Community Star
EE Community Star

@JBen26 : You pay the standard rate of VAT on your mobile bill, i.e. 20% of the input price or more obvious to you 16.7% of your charged gross price. All EE consumer bills are inclusive of VAT & VAT is not shown separately.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JANGLES58
Valued Contributor
Valued Contributor

Why is this so difficult to do EE? We are used to seeing VAT on our bills - why not just show it?

Leanne_T
EE Community Support Team

Hi @JANGLES58 

Welcome to the community. 

Our bills for personal users now show all charges inclusive of VAT.

If you need a VAT breakdown for business purposes, you would need to switch to a business account. 

Leanne.

JANGLES58
Valued Contributor
Valued Contributor

"Inclusive of VAT" yes, but why not as a separate line? I shouldn't have to have a business account for that purpose. Even shop receipts shows VAT separately.

If you charge VAT by law you have to give a receipt

@cupateee3 : Only if you are VAT registered & if you are VAT registered you should be taking out a business contract, not a consumer 1.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_B
EE Community Star
EE Community Star

@cupateee3   And you receive a bill each month which has the vat included with that price.   

If you’re a PAYG customer you can use your bank statement a proof of purchase. 

It’s not required by law. It’s only your proof of purchase 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
JANGLES58
Valued Contributor
Valued Contributor

Hi Leanne

I'm still chasing this up. I believe the account to which I referred is a business account but still no VAT breakdown on my invoice!

Could you please let me know which ADR scheme EE falls under so that I may escalate my complaint. Thank you.

@JANGLES58 : The Ombudsman Service but you 1st need to have taken up a formal complaint with EE and either reached a deadlock or waited 8 weeks with no resolution. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP