Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Re: Paying bill when abroad

Hi I am deforested to pay my bill .. my phone has been cut off and I can’t dial the number

Over charged?

My EE bill is normally £35 per month why has £70 been taken?

Resolved! I lost my mobile phone a month ago and I had insurance. Today I received a lette

I lost my mobile phone a month ago and I had insurance. Today I received a letter saying that the insurance does not include you. Cancel my mobile insurance.

Resolved! Bill

Hi i'm confused with this bill with 42.99£ why i get charged with 18.99 £ if maybie can you help me understand this bill ? Thank you apreciate

Resolved! Contract Ends

My contract for my watch ends on the 17th. Do I need to do anything or will payments stop automatically?

Resolved! How to go about getting a spend cap

Hi l am unable to pay my hotel bill due to not having sufficient allowance on my phone. I was unable to replay to my bank who needed an answer immediately for the hotel to take out money from my account. I am not computer savy so it has taken me a wh...

Hi

Hi it is michelle

EE has tripple charged me

I have paid my monthly phone bill but EE took triple the required amount from my account and has not refunded me what they owe me, even though they said they will.

£50 Internaional Calling Setup Charge

I moved from Three to EE mobile recently and when I checked my first bill it says I owe £78 when it should be £28I contacted EE and they told me this £50 was for setting up International calling but I never asked for this!! They told me that they wou...

Unused Microsoft Ultimate Subscription

I have been being charged for Ultimate 1 Month since at least July 2024 but perhaps longer. EE recommended I speak to Microsoft as this is a third party service but Microsoft batted me back and said EE should deal with this issue. I've never used thi...

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