Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61247 Views
  • 69 replies
  • 14 Helpful

bt broadband user discounts on ee mobile.

hi guys, so i read that bt broadband customer s are supposed to get a discount on ee i ordered a pay months sim but i have not receive this discount for being a bt broadband customer and i have had no emails or anything included with my sim to say ho...

gamer82 by Investigator
  • 2665 Views
  • 6 replies
  • 2 Helpful

Resolved! Change of ownership

Hello Wonder if you can please assist.   My wife, Christine took out an account with EE many years ago for her mobile phone no: *********** I then purchased a mobile no: ***********  which was added to Christine's account.   Recently I had a problem ...

Resolved! Setting up direct debit

I just tried setting up a direct debit and was told I need to pay my monthly bill first which I did even though £0.00 was due to be paid. I made a payment for the monthly amount anyway, but I still can't get to set up a direct debit as the same messa...

Cp78 by Visitor
  • 475 Views
  • 2 replies
  • 3 Helpful

Finding the phone number of my previous ee phone

Hi allI have to provide my mobile number to companies that have my old EE number on their system and they won't me update it to my current EE number and login, because I don't know what the old number is!!!Any ideas please......Thanks

LM53 by Investigator
  • 870 Views
  • 4 replies
  • 4 Helpful