Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! New monthly sim

Just got my new pay monthly sim when I linked it to my app it says there is a 50 pounds deposit

Resolved! Remaining Device payment

I am using monthly EE contract device for Two years contract. But since a few month I am suffering from device connectivity issue. How I see remaining monthly device payment without sim plan?

EE Charged 500£ after contract ends for iphone contract

I had 24 month contract with EE for Iphone. I switched to pay as you go after 24 month. Now EE took 500£ from direct debit. Why should I pay this ?

Resolved! Does a monthly discount show on account

If i have being given a better/cheaper deal over the phone and it was discounted does that not show on my account?It is showing £30 per month but i was offered it at £15 a month? also only show 10gb but got offered 125gb?

Paid Monthly

WHAT IF YOU GET PAID MONTHLY , COULD YOU HELP WITH THIS , AND CAN IT BE IM PERSON IN A STORE ?

Credit limit

Is there a way to see your credit limit? Just asking because i want to know if/when id be able to order the ps5?

charges

I have just moved from plusnet to EE a £10 charge has beeb posted to my account - what is it???

50% friends and family and misold contract

Hi, I have recently upgraded my sim only deal and was informed by multiple staff from EE (when deciding) that I will get 50% off my sim only contract. I upgraded my sim only to the full works and also was informed at the time that they would give me ...

Broadband prices

Has anyone else’s broadband price jumped twice in the last few months?

Upgrade

Why is there such a limited choice of mobile phones when you want to upgrade contract???