Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Billing and contract

I was at the store yesterday for a Sim only contract however I’m no more interested as I prefer a pay as you go.Can some guide me as to what to do please

Resolved! Owe money?

I had bad service so phoned three times. The service never got better but but my DD kept going up. 22 to £45I for internet that never worked. So after another phone call I cancelled my DD. 6 months later I find they have been billing me at an addres...

No mobile internet I'm cancelling.

3 weeks of talk's with ee shop 3 times phone 4 times. We mobile internet has issue at my work place and only my workplace.Three other colleagues on ee have the same problem and have raised complaints. Ee have admitted they can't fix this. Fyi giff ga...

I need chat to someone please bout my bill need help for this month but off

Contract end...what will my bill be?

My 2yr contract completes on 10 Sept. Currently pay £52pm. How do I find out what my new bill will be?

Resolved! 0903 number

Alert everyone I have been charged £53 for making a call to an 0903 fake number 19/11i did NOT make that call but somehow they had my mobile number they did not call me ???EE can’t reimburse as they say I rang it I am 72 and only call my family I don...

Failing credit check

Hi,I was informed I failed the credit check but my credit score is in 800s+ and when I ask why I failed they said oh we can't say it's under data protection act. So I was wondering how can you fail a credit check if my score 800+ and I pay all my bil...

Resolved! Bill

Can you show me my bill for August please

Resolved! Overcharged

On january,february i used to pay 12quid a monthGone up to 13 or something from march And now i'm paying nearly 30 a month for the last 2 months**bleep**? Is this some kind of ee scam?

EE Ripping Customers off level 10000

Before I start this I would like to thank John from the telesales for all the information and taking my complaints without getting annoyed. Know I am surprised by how EE is taking benefit of customers to a point that is sickening. I will never ever r...