Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 70501 Views
  • 72 replies
  • 15 Helpful

Resolved! Final Bill Payment Confusion.

Hi, I phoned EE on the 18th of September to cancel my contract early. I was told I would be charged on the 18th of October for my final bill. My direct debit is correct and the bill hasn’t been taken. I can’t see my final bill online. any help?  

Stevie93 by • Established Contributor
  • 1115 Views
  • 5 replies
  • 2 Helpful

Resolved! Pre-Purchase Question: Insurance Phones

Hey,I'm currently with another provider, but want to get a new phone with insurance. Before I purchase anything, I want to double-check how the insurance works if you sent me a faulty phone. With my current network, the experience was horrible, and m...

Pengod by • Explorer
  • 952 Views
  • 6 replies
  • 1 Helpful

Payment plan?

HiI am on payment plan, does the contract get extended for the duration of payment plan?

Sloonat by • Contributor
  • 838 Views
  • 7 replies
  • 3 Helpful