Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Live chat - EE app

How can I access live chat ? It used to just pop up when I signed into the app. Now it's not??

PAC code

My phone was a pay monthly rolling sim contract and I missed payment and I presume my phone bill was cancelled by ee not sure how long ago and I was wondering if I would still be able to get a pac code to keep my number as I can’t call anyone or use ...

Payment

I try to Paidup bill 2-3 time but didn't go through why it was happen can u tell and Fix the error for my account

Does anyone know how long it takes for normal service to be resumed after paying

Does anyone know how long it takes to resume normal service after paying bill. I've been waiting for hours and customer service is closed even though it says they open till 9pm

Why can't we download VAT invoices

When are we going to be able to download our VAT invoices? This is ridiculous that we still can't do this...............

I would like to print a vat invoice with my monthly bill info. How do I do this

Re: Would like to Leave EE PAYG and keep my number,

I would like to leave my contract please and keep my number

Numbers merged in error by EE

i had 2 accounts with phones for myself and my family, i asked for the accounts to be merged, instead by mistake 2 of the numbers were merged apparently (one deleted and one transferred), this was identified straight away by the staff member from EE ...

My bill

How to cancel contract from overseas with no mobile connection.

Hi, why is there no way to contact via email, webchat etc. I have no connection other than through a ships satellite. So paying full the full works but unable to use as out of signal. I should be able to cancel an out of contract service with some ve...