Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Overcharging on bill

yes me too i got contatc for 65£ now paying 80£ , jus bought s22 in 2022 , using less than 10gb data , this is hel

Trying to cancel at the end of contract

My contract ends in 43 days. I tried to cancel a couple of weeks ago and was advised to call back after yesterday once I hit the 45day before the minimum term. I’ve been on the customer service chat today asking to cancel and then again via telephone...

Chatham

I have been trying to speak with an agent in 2 days now.They never return their calls.

My watch contract ended in March, how do l terminate . I am still billed for it.

Upgrade Costs

Hi,I'm looking to upgrade since my contract is ending but every phone I look at on EE says that I'm not eligible for any plans and wants me to pay full price for just the phone. Are there problems with plans on the Pixel 8 series?I just want a new ph...

Resolved! Renewing ee contact

I am trying to change my ee contact to a new ee contact (sim only ) . How do I keep my number. I try asking for a pac but it's only good if changing to new network. Any help would be appreciated.

New Contract from monthly to 24 Months

Hi, I made a 24 months contract today. I visited the shop in central manchester. They showed me only three packages of 24 months one was £9 for 5 GB data, £16 for 25 Gb data, £27 for 125 Gb data. I opted 16 option but now I realised there are many o...

Account Number

This wasn't going to be a complaint, but I've had such a bother trying to pay a bill, it's turning into a complaint with only 472 words remaining!I have recently added a SIM to my account for my mother but due to sight difficulties, I've not activate...

Is this miss sold

My mobile contract was formerly with BT. When renewing I was encouraged by BT to move to EE as, IK was told, the two companies have come together and the Ts & Cs would be the same. I now discover that this is not true. When with BT I did not pay any ...

Resolved! Ess device 4G

I have just notice I am paying an extra £11 per month for a Ess Device 4G.When I upgraded my phone in November, I was told I would get a device for FREE and was told I absolutely wouldn’t pay for it.they also tried to sell me broadband which I also s...