Extra charges

[Marcoee]

Why can't I access a list of the calls/items which make up Extra Charges on my mobile bill without calling the customer care team?  Should this breakdown not be routinely available as part of billing information? 

[Marcoee]

I have the same issue (although a smaller charge).  Why can't we access a simple breakdown  list of the extra charges without contacting the team? This doesn't seem like transparent billing information.

[Rach_H · Accepted solution]

Hi @Marcoee,

Welcome back to the Community!

When you log into your account are you able to see an option to download your bill, so you can view the full breakdown?

Rach

[Marcoee]

This was a question from my wife. She says “thanks”