Refused a credit card because of EE

[DM1221]

Furious with EE.

Left EE in April but they did not close my account. They continued to send me bills and reminders. On every occasion I phoned them to sort it it out. I was willing to pay anything outstanding even though nothing was apparent in my account.

Now I have been refused a credit card and on checking my credit report the only red mark is for late payments to EE.

Appalling admin  by EE and appalling confusing website but I am the one to suffer!!!!!

[Northerner]

Hi @DM1221 

Appeal via the credit reference agency.

Thanks 

[Chris_B]

@DM1221  Did you get 30 days notice of termination?   

[DM1221]

I don't believe so. I responded to every communication I received and each time I thought the situation was resolved, but apparently not.

[bristolian]

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@DM1221 wrote:

Furious with EE.

Left EE in April but they did not close my account.

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Does "furious with EE" extend to "cancelled my direct debit but didn't give cancellation notice"? If so - you wouldn't be the first person to learn the hard way, that your contract continues until you explicitly give disconnection notice or use a PAC.

If you did give cancellation notice and - for whatever reason - it's not been acted on, that will be different. But you've not said either way, so I'll ask.

[DM1221]

No it doesn't - I provided a PAC

They did not close my account when they received the PAC.

I called to sort it out and was assured that my account would be closed and I offered to pay any outstanding charges although I suspected the charges were for periods when the account should have been closed. The EE representatives that I spoke to at that point could not 'see' anything on my account.

I think the problem is a bloated and overly complicated administrative structure that confuses even EE operators.

Unfortunately I am also an EE broadband customer. They made a mess of my recent house move which left me without broadband and TV for a number of weeks. Again, I think the problem relates to their overly complicated admin procedures.

[XRaySpeX]

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@DM1221 wrote:

No it doesn't - I provided a PAC

They did not close my account when they received the PAC.

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We are talking about EE here? To whom did you provide a PAC? Who received the PAC?

When leaving EE using a PAC you receive a PAC from EE & you provide it to your new network.

[DM1221]

Yes, I expressed myself poorly. My new provider requested and received a PAC from EE.

[Michael_D]

Did your number transfer over to the new provider in the days after the PAC was given @DM1221?

Usually when the number transfers that would stop the EE account.

When you spoke with our billing guides, was there a balance due on the account?

Michael

[DM1221]

Yes my number transferred successfully.

My first indication of a problem was when I received a letter about non-payment.

I called immediately and the guide said that the account had not stopped as it should have been because a watch was also on the account.

He told me that my account would be closed and credited as far as the phone charges were concerned. A small amount (£4.??) was apparently outstanding for the watch (I didn't really understand that since I was out of contract). 

However, I said I would pay the charge for the watch and I assumed I would receive an invoice, but I never saw that amount anywhere in my account.

I heard nothing more about it until I received a letter a few weeks later threatening me with debt collectors. On phoning, I was told that my account still wasn't closed and that I owed a full month's charges for my phone. This indicates that EE never credited or closed my account as promised.