Credit non access

[MartNav]

I have £36.37 in Credit but EE wont let me move it for texts or calls etc. It just sits there. Has done for a few years. Pointless if I can't use it or transfer it....

[XRaySpeX]

@MartNav : Are you on contract or PAYG?

[MartNav]

PAYG.

MKN

[MartNav]

PAYG

[XRaySpeX]

@MartNav : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Text ALL PLANS to 150 & select one.

[MartNav]

No reply.

MKN

[XRaySpeX]

No reply from either?

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.