Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Top up GB

I've just bought a new sim from EE and topped up £15. On the cover of the SIM card it states 'Was 25GB now 75GB every month for 6 months' but when I check the balance it is only 25GB can anyone advise. Thanks.

Topped up 10 no data, help

Topped up 10 pound, no data, calls, etcFirst time with ee, am I doing something wrong as there's no data etc showing on my ee app, any help appreciated

Resolved! Can I swap my £10 subscription plan to a Talk and texts plan?

Hi, I am using a work phone purely to text clients about emails we have sent them. I may need to call occasionally but it's mostly just for very occasional texts. My boss purchased a £10 20gb (summer deal) pay as you go plan but we do not want to hav...

Data

I’ve topped up with £20 buts it not giving me any data to use?

Can’t call after topping up

Just topped up my account. Had a strange message as well as confirmation. Think my phone has been hacked or something. As I can’t make most calls. Can’t contact support or any helpline. Had a few messages about roaming abroad. I’ve never req...

Resolved! How to transfer money from my balance to balance of another's subscriber

Good evening! My husband accidentally topped up my balance twice; he was supposed to pay for his own number. We didn’t make it to the mobile store in time. How can we resolve this issue online? Thank you!

Resolved! Topup vesta stop after leaving ee

I left ee to another provider and i had a topup vesta monthly how can i stop it after i left?

PAYG payment problem

I have made a payment on line for my PAYG phone and have received a email saying the top up was successful but on my EE account it says the following 'Data left -We can't show your data right now. Refresh or come back later when we've fixed things.' ...

Resolved! Not receiving sms

I have just put an old EE sim into my mobile, the sim hasn't been used for a while. I added £5 credit, main thing I need is for receiving sms. I received all the automated sms from EE, but I used my other mobile / number to text the EE number and no...

Resolved! wrong PAC and refund

I sent a PAC request to 65075, but the PAC I received was incorrect. I would also like to request a refund.