Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 923 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 1309 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 25385 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 13614 Views
  • 0 replies
  • 6 Helpful

New sim issues

I took a new Sim and I recharged on it without logging into the EE for £15 but I didn’t receive any top up when I made my account then I add another £10 I don’t know What’s happening????

Pranu by Visitor
  • 292 Views
  • 1 replies
  • 2 Helpful

Resolved! Preventing number disconnection due to inactivity (PAYG)

Hi, I received a text from EE saying that my Pay As You Go number will be disconnected in three months because I haven’t made a chargeable call, text, or used data in six months. I want to keep my number, and I’d like to confirm what exactly counts a...

Tia121 by Investigator
  • 687 Views
  • 11 replies
  • 10 Helpful

Cant set up monthly pay

Hello, I tried to set up a monthly subscription plan, but i keep on being send to the previous page asking me to add card details.

LinasSt by Explorer
  • 368 Views
  • 4 replies
  • 6 Helpful

Adding another mobile to account

I can buy top-ups for my old Doro b ut cannot add it as 'another device' to my account. It tries to do some linking (whatever that is) and says there is a problem. Anyone know what it's all about?

happyhacker by Established Contributor
  • 524 Views
  • 7 replies
  • 5 Helpful

Re urgent

Hi I placed an order online i need to cancel the insurance and data plan just want the phone contract 

Resolved! Payer authentication not working

The image below 'Additional payer authentication required to complete your payment.' doesn't show. It says 'This content is blocked. Contact the site owner to fix the issue.'   

Jinny12 by Investigator
  • 3576 Views
  • 21 replies
  • 5 Helpful

SIM local pack

I topped-up my credit £15, and now struggling to renew my SIM local pack from the credit. What do I do? I do not want to sign up for packs that need my debit/credit card details for monthly renewals. 

Tya2 by Visitor
  • 318 Views
  • 2 replies
  • 2 Helpful