If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
I topped up £10 and still can’t activate a plan. I’ve tried every text code, called 150, sent STOP PACK, and even followed all your site instructions — and I still have no data. It’s been over 24 hours. This is unacceptable. Someone from EE needs t...
Yesterday my £15 subscription pack expired. The card I previous paid for was swallowed by a cash machine so I got a new and used it to pay for another £15 subscription pack. The payment was successful but I still have no data. I looked into my accoun...
Hi, my step-daughter has an EE SIM card but never has it topped up, like for over a year. She only uses it on WiFi so never needs to be able to send SMS. However she was going away on a trip with limited WiFi so I bought an evoucher to top up her pho...
I have £10 of credit but it won’t let me buy a £10 bundle. Can anyone help please?.It comes up with an error message when I try to use the credit.
I am subscribed to the £10 pay as you go subscription pack, I have reoccurring payments come out each month to cover this. It says that I have a 10% discount because of this yet I have never had any discounts and I’ve been subscribed for over a year....
Won’t let me buy a new plan pack and my signal is bad when on calls keep breaking out but it show full 4 bar in my ohone
hi, I’m pay as you go customer. How can I change address in my account.thank you
I've top up my phone but my plan hasn't automatically renewed
Hi all. I am a new EE payg sim only customer. I bought a £10 package. My sim card has arrived. I plugged it into my phone. My old number has also been moved to my new line. I can only make emergency calls. Why isn't my package loading? How can I solv...
I've just bought a new sim from EE and topped up £15. On the cover of the SIM card it states 'Was 25GB now 75GB every month for 6 months' but when I check the balance it is only 25GB can anyone advise. Thanks.
